Program Analyst

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

Working in a creative and fast-paced environment, the Program Analyst will analyze data tosupport one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports

• Collaborate with operations and IT to develop, document, and implement improved efficiencies.

• Provide support to IT efforts to develop requirements for additional system functionality.

• Assist management in developing performance metrics.

• Identify trends, atypical situations, or other issues that may require special consideration or procedures.

• Manage multiple conflicting priorities while supporting the various process owners

• Ensure adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders.

• Conduct audit research.

• Assist Senior Manager(s), Director(s), and others in various projects, as needed

• Other specific duties as assigned.

• Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education. • Three (3) to Four (4) years of working of professional directly related experience

• Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.

• Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.

• Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.

• Excellent analytical and proven problem-solving skills

• Analyze and interpret program data to identify any risks, issues, solutions, and recommendations. • Demonstrate strong interpersonal skills and have strong verbal and written communication skills. • The ability to identify and implement continuous process improvement.

• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)