Assistant Program Analyst

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at: https://www.usac.org/about/

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution.

USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused

This position will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, analyzing program eligibility requests, requests for services, funding requests, and invoices, and ensuring compliance with all applicable rules and regulations.

• Analyze applicant information to assess compliance, identify issues and areas of concern, and provide recommendations to make recommendations.

• Strategically assess business processes and procedures to improve day to day operations. • Continuously developing and reviewing internal program procedures for program efficiencies and compliance.

• Perform test work (either individually or as a team) to ensure entities are in compliance with federal rules and regulations

• Access data to make programmatic decisions, identify trends, and manage work queue/volumes. • Support various data/report/analysis efforts related to data gathering to support requests for service or modify program measurements.

• Prepare communications to both internal and external stakeholders.

• Track and ensure successful resolution of open issues and escalate them to management, as needed.

• Review outgoing communications, convey project status updates, and maintain checklists.

• Collaborate with various teams to determine needs, establish priorities and coordinate efforts related to the program.

• Assist in identifying and implementation of continuous process improvement.

• Other specific duties as assigned. 

• Bachelor Degree with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.

• One (1) to Three (3) years of professional directly related experience

• Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)