Outreach Educator
Job Description
The Outreach Educator will support the activities of the Off Campus Resource Center through the coordination of the Preferred Tenant Program, follow-ups, rental education campaigns, and events.
Job Duties: Approx. Percent of Time
Primary Duties
Applied Over One Year
- Provide exceptional customer support for students, landlords, etc. via walk-ins, phone calls, and emails
20%
- Coordinate and maintain the Preferred Tenant Program canvas course and host in-person workshops
20%
- Collaborate with Marketing Specialists to implement rental education campaigns
15%
- Coordinate tabling and presentations promoting Neighborhood Housing services on campus
15%
- Coordinate off-campus follow-ups with students who live off campus
10%
- Support event staffing and program planning in alignment with mission and learning outcomes of OCRC
10%
Additional Duties
10%
- Support sponsorship solicitation efforts via calling and email campaigns
- Actively participate in one-on-one meetings and team meetings
- Special projects and other duties as assigned
Qualifications & Education Requirements:
- UWM Student enrolled in a minimum of 3 credits and maintain a 2.5 or higher semester and cumulative GPA
- Must be able to prioritize this job if holding more than one employment position, school is only exception.
- Utilize Adobe and Office 365 programs (Microsoft Word, Excel, Sharepoint, Onedrive, Onenote, Teams, etc.)
- Ability to multitask, interpret, and utilize a constant, large amount of information in a fast-paced environment.
Preferred Qualifications & Skills:
- Eligible for Federal Work Study
- Experience with customer service
- Possess excellent written and interpersonal communications skills
- Live near UWM’s Kenwood campus and have renting experience or complete the Preferred Tenant Program
- Ability and interest in taking initiative and independently solve problems within the scope role
- Ability to maintain effective working relationships with other campus departments and external constituents
- Strong organizational skills and the ability to exercise discretion and maintain confidentiality
- Ability to interpret and utilize a constant, large amount of information in fast-paced environment
- Be energetic, possess a strong work ethic, be self-motivated, reliable, empathetic, and have a strong desire to help their fellow students, co-workers, and other customers