Seasonal Tour Reservation Manager - Crater Lake
JOB DESCRIPTION
Looking for a new employee to start employment mid-April for the season from early May through October, weather permitting.
ESSENTIAL FUNCTIONS:
The Tour Reservation Manager oversees reservation aspects of the Volcano Boat Tour Operations at Crater Lake National Park and the administrative functions of the Tours department. The manager oversees profitability, staffing, maintenance dispatching and tracking, and Retail. The manager works cohesively with the dock master and other department managers to ensure overall goals and vision of the organization is met.
RESPONSIBILITIES:
- Ensure Staff properly trained to Aramark and regulatory standards.
- Participate actively in all regulatory matters, DOT/Coast Guard.
- Develop and maintain mutually beneficial business relationships with clients. Focus on retaining existing business and building base business.
- Drive high performance meetings and strong communication plans. Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.
- Manage customer support by following Service Excellence guidelines.
- Create schedules, maintain employee records and service records.
- Respond quickly to customer concerns and correct potential problems before they affect the guests. Consider customer satisfaction and return business to be of the utmost importance.
- Collaborate with General Manager and ARAMARK leadership in the development of strategic plans for operation. Implement and manage operational plans.
QUALIFICATIONS
- Bachelor's degree in Business Management or similar subject preferred
- Organizational effectiveness and operations management.
- Tour Operations and Scheduling experience required
- Ability to work indoor and out door
- Physically fit to be able to preforms all aspects of the job
- Valid US Driver’s License
- Boat tour experience preferred
- Physical Requirements including walking long distances up-hill and lifting/moving 25+ pounds.
ABOUT ARAMARK
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.