You are viewing a preview of this job. Log in or register to view more details about this job.

IT Services Student Support Technician I (Summer)

Position Title: IT Services Student Support Technician I (Summer)
Semester/Year: Summer of 2023
Total Positions Available: 2-3
Supervisor: Ryan Daniel
Pay rate: $14.20 per hour
Start Date: May 1, 2023
End Date: August 31, 2023
Working as a Student Support Technician I with the IT Services department of Hobart and William Smith Colleges is an opportunity for you to explore and grow your skills in multiple areas of IT Services. A Student Support Technician I is the first point of contact for the community and provide tier 1 support. Student Support Technicians will assist full-time technical staff by working at the IT Services Desk in the Warren Hunting Smith Library providing phone, email, and walk-up support to students, faculty, staff, and all other college constituents.
  • Serve as the first point of contact for all customers seeking technical assistance.
  • Answer phone calls in a professional manner.
  • Assist walk-up customers.
  • Call customers when necessary.
  • Troubleshoot basic user issues with computers, printers, classroom instructional technology and other systems and equipment on campus.
  • Check and supply public campus printers daily.
  • Check and maintain teaching stations in classroom spaces daily.
  • Create and manage tickets for resolution or escalation.
  • Create, update, and maintain technology or service documentation.
·        Gather information and specifics from users through various communication methods.
·        Other duties and projects as assigned.
Preferred Qualifications
  • Experience with both Mac and Windows operating systems.
  • Ability to work independently.
  • Ability to communicate technical processes to non-technical individuals.
Required Skills
  • Excellent communication in all forms.
  • Excellent reading comprehension.
  • Ability to lift up to 50 pounds.

Application Instructions
Review of applications will begin immediately; resume and cover letter must be submitted for consideration. You may be contacted by the hiring supervisor for an interview and/ or for additional information.