Communications and Operations Associate
Job purpose
The Communications and Operations Associate creates and amplifies the mission and voice of Lucy’s Love Bus across our digital landscape while taking care of a variety of operational tasks to ensure the seamless day-to-day functioning of Lucy’s Love Bus. This role is a key part of our small team, critical in: collaborating on digital marketing strategies, with a heavy focus on social media; overseeing donation management; and providing general operational support as needed. This position reports directly to the Director of Development and collaborates closely with all team members.
Duties and responsibilities
Social media & digital marketing management
- Create, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) in collaboration with the Director of Development
- Communicate with followers, respond to queries in a timely manner
- Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) and update website and blog as needed
- Stay up-to-date with current technologies and trends in social media, design tools and applications
Donor & financial management
- Maintain the CRM (Kindful), write thank you cards, contact donors for updated payment information or to answer questions, complete matching donation requests, and provide recurring/monthly donor support
- Run reports from all payment processors, compile invoices, and create check deposit detail reports for bookkeeper monthly
Operational & administrative support
- Support senior staff with research, scheduling meetings, data entry, making copies, printing, collating paperwork, compiling invoices, sending mail
- Manage inventory of merchandise and donated items; maintain presentable office space
Event support
- Monitor registrations, assemble materials needed for events
- Some night and weekend availability (with advanced notice) to assist with tabling at events
Qualifications
Required
- Work at least two full days each week in the Amesbury, MA office
- Professional and/or educational experience in marketing, nonprofits, office administration/operations or related field
- Expert navigation of Facebook, LinkedIn, YouTube, Instagram, and TikTok
- Ability to manage tasks that require attention to detail with accuracy
- Exceptional organizational skills, and the ability to create structure for others to follow
- Strong verbal, written, and interpersonal communication skills
- Comfortable taking initiative and working through problems/unknowns
- A strong work ethic, attention to detail, and a collaborative working style
- Experience with Microsoft Office, Facebook, Instagram, LinkedIn, and familiarity with creation tools such as Canva and HootSuite
- Strong knowledge of MS Office and Google; primarily Word, Excel, Sheets and Docs
- High level of computer proficiency; confidence with learning new technology (must be “tech savvy”)
- Must successfully pass a background check
Preferred
- Bachelor’s degree, two years experience, or equivalent in marketing, nonprofit administration or related field
- Experience with CRMs such as Kindful, Salesforce, Bloomerang, Network for Good, DonorPerfect, etc.
- Experience with marketing email platforms such as Emma, MailChimp, Constant Contact, etc.
- Ability to communicate sufficiently in Spanish (verbal and written)
Salary & Benefits
Full-time, salaried position at 40 hours per week. Salary range: $45,000 - $50,000.
- Remote work possible up to three days per week
- Health insurance (with organization covering an average 75% cost of premium)
- Culture emphasizing work-life balance and self-care
- 10 vacation days, 6 personal days, and 15 paid Federal holidays
- Annual professional development opportunities
- SIMPLE IRA option available
- After one year of employment and/or consistent proven job success: Life insurance, short & long term disability insurance, up to 3% match of SIMPLE IRA contribution, unlimited personal days, Flex Fridays
Our office is in a mill building in the vibrant downtown of Amesbury, Massachusetts. This building is fully accessible with two elevators, has ample free parking, and is accessible via public transportation from the Newburyport Commuter Rail Station, with carpooling arrangements possible from the station to the office if needed in the long term.