Desktop Technician

You are a talented Desktop Engineer looking for a fantastic company where you will gain great experience providing exceptional Desktop Support and Customer Service to corporate clients. You love solving problems, providing a great experience for customers, collaborating with your peers and learning new environments. Great work life balance.

· Provide on-site & remote IT support for North America corporate end-user computers/peripherals. This includes imaging, configuring, managing purchases, implementations, upgrades and break/fix for workstations, laptops, phones, and printers.

· Support of corporate client-based software; O365 office Suite, collaboration tools, iSeries, Microstrategy, Adobe suites (Photoshop, Illustrator, Acrobat), Cisco VPN, etc.

· Conference room support of hardware and software.

· Deployment of mobile equipment to multiple organizational groups. Includes EMM/MDM deployment, issue and recovery and correct disposal of all equipment.

· Utilize Service Now ITSM to manage the Level 2 incident queue.

· Basic knowledge of networking as it pertains to all aspects of desktop support: TCP/IP, DNS, DHCP, Wireless configuration (802.11x).

· Resolve escalations from the IT Service Desk as well as take ownership of issues and ensuring closure is achieved.

· Maintain accurate record keeping of all equipment.

· Create and maintain documentation as it relates to end user processes.

· Provide after-hours support as needed to ensure device/system availability.

· Provide logistical support for loss, damage & termination of corporate equipment.

· Coordinate with HR/IT on the distribution of new equipment for new hires and collection at end of employment.

· 3+ years’ experience providing corporate-wide end-user Apple & Windows laptops/PCs.

· 2+ years of experience working in a large decentralized, global corporation.

· Experience with Enterprise Mobility Management & Mobile Device Management solutions

· Working knowledge of IT support incident management system. Service Now preferred.

· Ability to work independently with minimum supervision. This includes working with remote management/team members.

· Strong customer service skills including oral communication and technical writing skills.

· Basic knowledge of implementation and configuration of routers, switches, hubs, access points, firewalls, cabling, servers, and storage in a large network environment.

· Working knowledge of Apple laptops and cell phones a plus.

· Experience with Luxury Retail environment.

·prior experience with AirWatch

· Experience with Luxury Retail environment.

· Ability to multi-task and deliver on assigned action items and deadlines.

· Strong interpersonal relationship skills in dealing with internal/external clients.

· Must have strong oral & written skills with the ability to convey clear and concise thoughts and ideas

· Generous Paid Time Off & Holiday Schedule

· Summer Fridays

· Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)

· Cross-brand Discount

· Exclusive Employee Sales

· Fav 5 Cards (MK Discount for friends and family)

· 401k Match

· Paid Parental Leave

· Thrive Wellness Program (seasonal in-office massages and more!)

· Commuter Benefits

· Gym Discounts

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.