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Paralegal Casehandler, Housing Justice Helpline (Manhattan) #23-65

Job Description
The Legal Aid Society's Civil Practice is seeking three Paralegal Casehandlers for the NYCHA Helpline. The Paralegal Casehandlers will work on New York City Housing Authority (NYCHA) issues impacting residents, focusing on addressing issues related to the conversion of public housing developments to Section 8 under NYCHA's RAD/PACT program. Specifically, the Paralegal Casehandlers will respond to helpline callers from NYCHA developments converting to Project-Based Section 8 under RAD/PACT, to provide information about the process and resident rights. This will be a term-limited position with an 18-month term running from 4/1/2023 through to 9/30/2024.
  • Conduct telephone intake for tenants calling the NYCHA’s RAD/PACT intake line, as well as the Housing Justice Helpline
  • Interview clients, provide advice and direct assistance
  • Identify, assess, and escalate time sensitive and emergency legal issues to supervisory staff
  • Handle a high volume of individual cases and respond to the needs of community-based organizations
  • Advocate with NYCHA around resident rights
  • Develop community education materials and conduct trainings for clients and other advocates
  • Maintain case management
  • Conduct policy advocacy on behalf of clients
  • Other duties as assigned
Required Documents
Please submit these documents as a single combined PDF when you apply via the LAS (Legal Aid Society) Recruitment Portal.
  • Cover Letter
  • Resume
Manhattan - Legal Aid Society Headquarters
  • Paralegal certificate from an ABA-accredited paralegal program or Bachelor's degree in relevant field
  • Excellent written, oral advocacy, and computer skills
  • Excellent organizational skills with ability to multi-task and manage a large workload
  • Proficiency in languages other than English, especially Spanish, is strongly preferred
  • Ability to work independently as well as in a team
  • Ability to coordinate and collaborate successfully with other groups and organizations
  • Experience in and/or commitment to advocacy on behalf of low-income people and immigrants is strongly desired
  • Experience assisting people in crisis is desirable, but not required
  • Experience staffing a help/hotline or switchboard is preferred
The posting reflects the range of potential salaries for the role. The specific salary offers will be dependent on candidate qualifications, including collectively bargained salary steps for unionized roles.
Salary Range
$52,856 to $75,495
The leadership of The Legal Aid Society believes in attracting and retaining exceptional talent committed to serving our clients. We offer a generous benefits package including health insurance, paid vacation, disability, and life insurance, and more. Salaries for our unionized jobs are governed by our Collective Bargaining Agreement. Please visit our Careers page for additional information. Salary and benefits information will be available to applicants, when and if, an offer is made.
The leadership of The Legal Aid Society is committed to a work culture of zealous advocacy, respect, diversity and inclusion, client-oriented defense, access to justice and excellent representation. We are dedicated to building a strong professional relationship with each of our clients, to understanding their diverse circumstances, and to meeting their needs. Our ability to achieve these goals depends on the efforts of all of us.
All applications must be completed online. We do not accept paper submissions. Please visit our Careers Page to review all current job postings, and instructions on the application process. For technical difficulties or questions regarding this posting, please email
As an Equal Employment Opportunity (EEO) Employer, The Legal Aid Society prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth); gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behavior, voice, or body characteristics; gender expression may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.