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Business Systems Analyst (Salesforce Analyst)

Join a group of groundbreaking leaders who are transforming railroads and revolutionizing the future of the industry! Each day, our team utilizes their talents to advance innovation, radically changing how the rail industry is thinking and performing. At Wi-Tronix, we are inspiring and engineering the technology of tomorrow, today. We are continuously cultivating an exceptional team of professionals who share our passion of reimaging rail, with our core values of Customer Focused Outcomes, Excellence, Accountability, Innovation, Teamwork, And Make Things Happen at the forefront of everything we do. Big ideas happen here. Our ideas keep an industry we are passionate about safe and on track. Syncing our core values with our mission and vision provide a clear line of sight of where we are headed. We would love to have you along for the ride.

Compile, present, govern, and manage access to data to aid internal and external customers in measuring business performance and control processes. Supports all phases of a project life cycle including defining business requirements, analysis, design, development, configuration, continuous improvements, implementation, testing, and deployment of solutions, as well as documentation and end-user training. May act as lead on assigned projects. 
  • Salesforce Analyst (50%)
  • Define project roadmap, communicate with stakeholders, and implement business solutions
  • Salesforce Administrator (35%) 
  • Set up users, configure security & access, create and maintain custom objects & process automations, govern desktop & mobile apps, and train Salesforce users
  • Data Integration (15%)
  • Proficient with integrating data between Salesforce, SQL databases, or other API enabled cloud applications

Qualifications:

  • Bachelor’s degree in related field
  • 4+ years Salesforce configuration, implementation, or administration experience with mid-sized international business 
  • Comprehensive knowledge of Sales Cloud and Service Cloud
  • 2+ years of IT project management experience 
Other Desirable Skills
  • Salesforce Certifications (Administrator, Advanced Administrator, CPQ Specialist) or equivalent experience
  • Experience with CPQ+ administration and supporting end user activity
  • Capable of developing and deploying Experience Cloud (Communities)
  • Familiarity with Service Cloud Voice, Amazon Connect, or similar telephony integration
  • Excellent written and verbal communications skills
  • Excellent organizational and planning skills 

Wi-Tronix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wi-Tronix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wi-Tronix are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, work authorization status, association to anyone in a protected class or disability, perceived or otherwise, or any other status protected by the laws or regulations in the locations where we operate. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter so that we can discuss the appropriate alternatives available.
If you have a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Michele Hughes or hrhelp@wi-tronix.com for assistance.
Wi-Tronix does not accept and will not review unsolicited resumes from recruiters and/or search firms.