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Department:                 Sheriff-Enforcement
Position Control Number:     0400-149
FLSA Status:                 Non-Exempt, position is eligible for overtime
Safety Sensitive Designation:  This position is designated as safety-sensitive and is subject to random drug and alcohol screening.
Opening Date:3/7/2023       Closing Date: 3/20/2023 at 11:59 PM
Anticipated Starting Salary $ 42,355
 
This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management’s right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible.
 
EEO/AA/F/M/VET/DISABLED
 
JOB SUMMARY: To receive calls for emergency or non-emergency services by telephone or radio; to determine the nature of services needed and the priority of the situation; and to dispatch the appropriate service to the scene.
 
ESSENTIAL JOB FUNCTIONS:
  • Receives calls from the public for emergency or non-emergency services; questions callers to obtain information required to dispatch the appropriate response units.
  • Dispatches sheriff or volunteer fire personnel as needed; connects calling party to the proper agency when necessary including medical assistance, Coroner, Office of Emergency Services, etc.
  • Enters data on each call into computer recording time received, location of the incident, type code, patrol unit dispatched, time unit arrives on the scene, time unit completes an action, disposition code, any other emergency units that responded, and any other data as directed by supervisor.
  • Makes computer inquiries into the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) when requested by Sheriff Department Officers to conduct warrant and license checks.
  • Receives calls and dispatches personnel after office hours for the Coroner’s Office, Alexander Police Department, and Office of Emergency Services.
  • Enters and deletes stolen property or vehicles, missing person information, and warrants served into ACIC/NCIC terminal; maintains entry data cards in the appropriate card file.
  • Completes incident reports for citizens coming to Sheriff’s Department after office hours.
  • Notifies business owners of the triggering of business alarms.
  • Monitors location and status of patrol units in the field; verifies coverage of the area for units requesting off-duty status.
 
SECONDARY DUTIES AND RESPONSIBILITIES:
  • Locates outstanding warrants, protection orders, and domestic abuse orders in files and verifies active status for all local law enforcement agencies.
  • Sends and answers messages to other agencies by NCIC/ACIC terminal.
  • Makes notifications to necessary persons and agencies in case of emergency or severe weather warnings.
  • Maintains wrecker rotation and assignment list and dispatches correct wrecker when requested.
  • Tests communication equipment on a regular basis to ensure working order.
  • Testifies in court as a witness to verify communication data.
  • Operates mobile communication command post at the site of major emergencies as required.
  • Monitors the tape recorder for proper record maintenance; resets when necessary.
  • Performs other related duties as required.
 
PERSONNEL SUPERVISED: None
 
WORKING CONDITIONS: Work is performed indoors in a smoking-restricted environment on a variable shift basis. Shift assignments may change as needed.
 
MINIMUM QUALIFICATIONS:
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES:
  • Considerable knowledge of operating procedures for telecommunication equipment.
  • Considerable knowledge of departmental procedures governing radio operation.
  • Good knowledge of governmental regulations governing radio operations.
  • Ability to communicate tactfully and effectively with members of the public, other County employees, and employees of other agencies.
  • Ability to obtain critical information from citizens reporting emergency situations.
  • Ability to maintain concentration on calls from citizens or radio messages to and from field units despite distractions caused by other calls or conversations.
  • Ability to determine priority and appropriate procedures and emergency response units quickly and efficiently by reading maps and departmental procedures.
  • Ability to complete report forms.
  • Ability to remain calm in emergency situations.
  • Ability to work on a rotating shift.
  • Skill in the operation of a computer.
  • Skill in the operation of 2-way radio equipment.
 
PHYSICAL REQUIREMENTS:
  • Visual acuity is sufficient for normal office activities including daily use of a computer screen.
  • Hearing is necessary to communicate under emergency and routine conditions via radio or phone.
  • The capability of sitting for extended periods of time.
  • Digital dexterity is necessary for keyboard skills.
  • Ability to speak in a clear articulate manner.
  • Ability to work in a constant state of alertness and in a safe manner.
  • Ability to concentrate for long periods of time.
 
EDUCATION AND EXPERIENCE:
Graduation from high school or a GED equivalency; some experience with the operation of radio communication equipment, dispatching services, answering emergency calls or related areas; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities.

Requirements:
  • Must obtain ACIC/NCIC certification within one year of employment. 
  • Must possess or be able to obtain TDD certification within one year of employment. 
  • Employment is contingent upon the successful completion of a background investigation, traffic offense check, sexual offender check, child maltreatment check, adult maltreatment check, and a psychological evaluation. 
  • This position is safety-sensitive and is subject to random drug and alcohol testing. 

Summary:
ACCESSIBILITY NOTICE: If you are an individual with disabilities who needs accommodation or you are having difficulty using or website to apply for employment, please contact humanresources@pulaskicounty.net or call (501) 340-6110.