Training and Development Specialist - ISD - Hybrid
Training and Development Specialist - ISD - Hybrid
Salary
$53,484.00 - $65,880.00 Annually
Location
Lakewood, CO
Job Type
Full Time
Department
Department of Revenue
Job Number
TAA-03501-03.2023
Closing
3/21/2023 5:59 PM Mountain
Department Information
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
This Division of Innovation, Strategy & Delivery (ISD) is responsible for understanding and implementing business specific goals related to technology for the Department of Revenue (DOR). The Strategy Team is responsible for developing and nurturing the relationship with all divisions of DOR and serves as the primary ISD contact. The Strategy team actively facilitates and optimizes decision-making on the DOR portfolio including the portfolio of division-specific projects, services, issues and risks. They provide portfolio and project management services to meet DOR initiatives and is accountable for exceptional project management delivery, timely and accurate communication and the application of best practices to all initiatives.
We're hiring an excellent communicator to be our next collaborator in our Training and Development Specialist role on the Strategy Team! You will be creating and delivering change management, soft skills, process improvement and/or learning management system training, in person or virtually, to all ISD staff. This team is innovative, collaborative, fast-paced and friendly. If you're ready to help grow the staff at CDOR, then this job may be for you!
Primary Duties:
ISD People Development Training -
- Identify and develop training for ISD's staff and people leaders to better understand and adhere to DOR's Hiring and Performance Planning processes.
- Lead the ISD bi-weekly Leadership Training Series.
- Identify and develop training opportunities for ISD staff in the areas of career progression and soft skills development.
- Administer and support the Learning Management System.
Systems Training Development -
- Develop training documents and web based training modules for major systems (DRIVES, Gentax) used by CDOR and the incident management system to create understanding and be informed timely of changes.
- Communicate system issues identified during training development.
- Guide teams on the most effective training delivery methods to meet their needs.
- Facilitate development and maintenance of annual training plans and support prioritization efforts of training needs.
Center of Excellence Training Development & Implementation Support -
- Provide training, process and implementation support for Organizational Change Management, Project Management, and Process Improvement teams.
- Discuss with ISD stakeholders regarding training efforts and build-out plans.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Must meet one of the following or any combination of experience/education to meet the qualifications:
OPTION 1:
- 6 years of experience in delivering, developing, and/or facilitating training, in person or virtually.
OR
OPTION 2:
- Bachelor's degree from an accredited institution in Education, Business, Organizational Development, Communications, and/or Computer Science or as determined by the Department
- Two years of professional experience in delivering, developing, and/or facilitating training, in person or virtually.
OR
OPTION 3:
- Additional appropriate education will substitute for the required experience on a year-for-year basis.
Preferred Qualifications:
- Instructional design experience
- Experience creating web-based training using Articulate Storyline
- Experience developing training for adult learners
- Organizational Change Management experience
- Project Management experience
- Process Improvement experience
- Experience with Google Suite
- Demonstrated verbal and written communication
- State experience collaborating across teams to develop and deliver training
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist:
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Recommended:
3) A chronological resume. Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.(Late submissions will not be accepted)
The application, attachments and responses to the supplemental questions will be used to determine written communication skills.
Minimum Qualifications and Comparative Analysis:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
- Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
- Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
Agency
State of Colorado
Department
Department of Revenue
Address
1881 Pierce Street
Lakewood, Colorado, 80214
Phone
303-866-3716
Website