Financial Aid Student Advisor

Job Title: Student Advisor/Customer Service

Wage Rate: $10.00

Number of Openings: 1-2 for Summer 2023 and beyond

 

·      Provides quality customer service to all those that contact our office

·      Drives office customer service initiatives by accurately and efficiently answering phone calls in the financial aid call center from students and parents

·      Counsels current and prospective students and families regarding the financial aid process in-person and via phone

·      Calls prospective students to follow-up on requests for information and missing documents

·      Performs administrative duties including data entry, filing, creating packets, assisting with presentations, and other duties as requested

·      Refers students and parents to professional staff for additional assistance if needed

 

·      Must be dependable, friendly, detail-oriented, a good team member, good listener and enjoy talking to people

·      Enjoy working in an office setting

·      Be punctual, reliable, responsible, and professional

·      Have excellent customer service skills

·      Have strong communication skills

·      Preference for someone able to work during the summer and over breaks

 

Additional Comments: Starting at 8-10 hours per week with the possibility for additional hours as needed. Students are able to work up to 40 hours a week during the summertime. For any questions please contact ieshia.carey@uni.edu.