
Financial Aid Student Advisor
Job Title: Student Advisor/Customer Service
Wage Rate: $9.25
Number of Openings: 3-4 for Summer 2023 or 2023-24 Academic Year
Job Description:
· Provides quality customer service to all those that contact our office
· Drives office customer service initiatives by accurately and efficiently answering phone calls in the financial aid call center from students and parents
· Counsels current and prospective students and families regarding the financial aid process in-person and via phone
· Calls prospective students to follow-up on requests for information and missing documents
· Performs administrative duties including data entry, filing, creating packets, assisting with presentations, and other duties as requested
· Refers students and parents to professional staff for additional assistance if needed
Qualifications:
· Must be dependable, friendly, detail-oriented, a good team member, good listener and enjoy talking to people
· Enjoy working in an office setting
· Be punctual, reliable, responsible, and professional
· Have excellent customer service skills
· Have strong communication skills
· Preference for someone able to work during the summer and over breaks
Additional Comments: Starting at 8-10 hours per week with the possibility for additional hours as needed. Students are able to work up to 40 hours a week during the summertime. For any questions please contact jack.murphy@uni.edu.