Customer Service Process Design Summer Intern
Customer Process Summer Intern
Port Washington, NY: On-Site
Full-Time Position: June 5th – August 11th
Searching for an opportunity to get involved and solve real-world problems in a collaborative and professional environment? We Can Supply That!
For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. Throughout Global, we are proud to work as one team - unafraid to try something new, enabling all of us to be free to succeed. As an Intern, you will have the opportunity to work alongside experienced professionals to supply a meaningful experience while making a difference for our customer. This is an exciting opportunity for rising Sophomores/ Juniors to get involved, make an impact and take steps towards a fulfilling career with Global Industrial!
The Customer Service Process Design Intern will work on targeted projects individually or in small teams. Projects may require operational observations, data collection/analysis, cross functional communication and problem solving. All projects will be presented to the Customer Experience management staff upon completion and a broader leadership group for their major assigned project. The internship will include assignments on challenging and industry-specific projects, plus the opportunity to network with organizational leaders, colleagues, and peers.
Responsibilities:
- Draft and document standard operating procedures for Customer Service and Supply Chain Operations functions partnering closely with the Customer Service management, Operational Excellence, and Vendor Management teams
- Assist in evaluating and determining best methods for handling customer service processes; eg. Returns, Replacement Orders, Cancelations, Missing Parts, etc.
- Apply statistical methods and perform mathematical calculations to determine workflow processes and standards
- Assist in providing technical and operational support as needed
- Recommend methods for improving utilization of personnel, software and equipment
- Other duties as assigned
Qualifications:
- Rising Junior/Senior pursuing major in industrial Engineering, Economics, Finance, Business, Mathematics or related field
- Interest and aptitude to quickly learn new and emerging technologies
- Self-starter willing to actively participate in solving complex problems
- Excellent listening, verbal and written communication skills; able to obtain results from cross-functional teams
- Able to translate business needs to technical specifications and insights from data into a compelling story
- Proficient user of Microsoft Office Tools: Excel, Word, PowerPoint
- Experience with SQL, Power BI, Tableau, R, Informatica, Python, SAS, SAP or related program is a plus