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Kroger CCOE/Shared Services Internship- Summer 2023

Job Description

Supporting the training department of the Kroger Contact Center. Work closely with trainers and leadership within the contact center to enhance training within the centers and assist with training design and implementation within a new system. Learn about training within a contact center environment and work with trainers to develop and deliver training. 

Essential Job Functions
Have an interest in adult and virtual learning methodologies and strong people skills.
Will work with all levels of the organization and must be comfortable with public speaking, as they will learn to deliver training
Strong multitasking skills and any experience with curriculum development a plus. 
Minimum Position Qualifications
 Other: Completion of the first year at an accredited college or university with minimum grade point average (GPA) of 2.5
 Highly motivated and capable of addressing issues with a strong sense of urgency
 Strong analytical skills, with the ability to report and recommend solutions to challenges
 Excellent written and oral communication skills
 Proficienct in Microsoft Office
Desired Previous Experience/Education
 Previous work experience
 Team leadership experience
Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here.
Education Level: High School Diploma/ GED Required
Required Certifications/Licenses: None