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CRM Analyst

Boston Red Sox
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POSITION OVERVIEW
The Boston Red Sox are seeking a talented self-starter with a strong background in CRM and a passion for the business side of sports to join the organization’s Business Analytics & Intelligence team as a CRM Analyst. This role will be responsible for the administration, customization, and maintenance of the Red Sox Salesforce CRM environment, including providing direct support for all users. 

RESPONSIBILITIES:

  • Provision, onboard, and train all new users
  • Design, build, and implement new solutions focusing on increased productivity for sales and service representatives
  • Utilize Salesforce Flow to improve business processes by reducing redundant data-entry through automation
  • Create and update Salesforce reports and dashboards for users and management
  • Support sales initiatives by creating and managing campaigns leveraging data from our Google Cloud Platform data warehouse
  • Ensure data accuracy between our ticketing platform (ProVenue), data warehouse, and CRM, with a specific focus on data synchronization and duplicate detection
  • Evaluate and implement third-party applications with Salesforce
  • Collaborate with users across the organization to drive efficiency and effectiveness
  • Train, guide, and support the revolving Business Analytics & CRM student co-op, delegating tasks when necessary

CHARACTERISTICS/QUALIFICATIONS:

  • Experience as a Salesforce user, analyst or administrator
  • Salesforce Administrator certification preferred
  • Advanced Microsoft Excel skills
  • Excellent attention to detail and organizational skills
  • A history of success both driving projects independently as well as working within a larger team
  • A passion for solving unstructured problems and the ability to take projects from start to finish under tight timelines.
  • Strong communication (written and verbal) and presentation skills
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.