Customer Success Agent at Wind Instruments Brand

● Passionate about music and enjoys sharing it with others.

● Excellent communication skills and the ability to explain complex concepts in simple

terms.

● Eager to learn about wind instruments and their inner workings.

● Solution-oriented and able to find the best possible solution given the situation and

constraints.

● Self-motivated, fast learner, and able to work autonomously.

● Empathetic and able to view things from someone else’s point of view.

● Respond to customer queries via email and phone.

● Set up video conferences with customers to help them debug and resolve problems

they are having with their instrument.

● Assist at the warehouse during slow customer service periods.