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Summer Internship - CRM - Scottsdale/Remote Full Time

Reporting directly to the CRM Solutions Architect, this role will focus on the support and execution of projects identified in our roadmap to further integrate our CRM with commercial and customer-service related activities, daily activities related to our CRM administration, and identification of areas for process improvement,
Roles & Responsibilities:
Support and Execution of Projects
  • Participation in calls with consultants and external vendors
  • Application configuration maintenance
  • Follow up with external stakeholders on action items
  • Gather business requirements
  • Define features and acceptance criteria
  • Create user stories
CRM administration
  • Support on and offboarding of users
  • Create reports and dashboards to drive commercial and customer-service related decisions
  • Migrate workflows and process builders to flows
Process Improvement
  • Leverage ETL applications to integrate external data
  • Research, identify, and suggest opportunities for streamlining and integration
  • Bachelor's degree or relevant work experience
Technical Skills -
  • Salesforce declarative development
  • Basic knowledge of database structure
  • SQL, Python, BI tools such as Tableau
  • Knowledge of Apex programming preferred
Candidates must be within 250 miles of an APL Logistics facility or office.
Job: *Information Technology
Organization: *Technology Services
Title: Summer Internship - CRM - Scottsdale/Remote
Location: AZ-Scottsdale
Requisition ID: 23000037
The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.