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Network Engineer I

Be the exception…
Technium is a rapidly growing cyber security company that has a strong reputation for providing quality service to our customers…We cannot do this without an amazing team! Our team is comprised of individuals who love what they do, which allows us to maintain a culture of achievement, excellent service, and strong relationships with customers and partners. The rule is to have a job; the exception is to love it. Are you ready to be the exception?

Technium is currently seeking highly motivated, technically savvy individuals to join our 24×7 Network and Security Operations Center. This position is fully remote.

• Work on the front lines, identifying, and troubleshooting network and cyber security incidents for our growing customer base
• Contribute to a great team environment, working alongside your peers
• Great opportunity for advancement within our growing organization
• Work from anywhere
• Excellent compensation and benefit package

Duties and Responsibilities

• Follow all Network Operation Engineer policies, processes, and procedures
• Communicate professionally and effectively with customers and team members
• Monitor the Alert Console and identify potential customer impacting issues
• Effectively utilize the Technium Tools to gather information on the issue
• Document the issue by creating and accurately completing an Incident Ticket
• Review the applicable Knowledge articles for rapid resolution steps if applicable
• Escalate complex network and security incidents to senior engineers as needed
• Attend regular internal and external training sessions
• Work towards development goals in line with your individual development plan

Skills and Qualifications

• Technical skills required: Switching, Routing, Next-Generation Firewalls including Cisco, Checkpoint, and Palo Alto
• Ability to work independently to resolve incidents
• Strong analytical, problem solving, and conceptual skills
• Ability to monitor, tune and troubleshoot systems
• Strong customer focus. Must work well with customers of varying levels of technical expertise in high-pressure situations and complex environments
• Ability to adapt to changing business processes, technologies, and environments
• Excellent organizational skills
• Strong desire and ability to quickly learn, become competent in and apply new skills
• Excellent interpersonal and teamwork skills
• Must be proactive and able to work with minimal supervision
• Ability to work on cross-functional teams
• Ability to work in pressure situations
• Occasional travel for training and/or conferences