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Coordinator, College Information Center, Student Services (2023049)

Coordinator, College Information Center, Student Services (2023049)

Job Description

About the Opportunity:

At Polk State, our amazing faculty and staff create an inspiring workplace. This career position reports to the Associate Dean Student Services-Lakeland and is an excellent opportunity within the College's student services department. We offer a collaborative, creative and culturally diverse work environment. If you want to be supported in your efforts to grow professionally and to be recognized for your contributions, then come work for Polk State!


About the Position:

This career position serves as the primary coordinator of the Information Center's daily operations, including oversight of staff activities. Provides responsible administrative and clerical duties in support of other departmental functions, including admissions, registration and record keeping.

Essential Functions/Duties:

• Greets and assists students at Welcome Desks as needed.
• Provides exceptional service to students and visitors via in-person communication, phone, and email.
• Assists the Associate Dean in activities related to College, departmental, and office operations.
• Responsible for special projects and assignments as requested by the Associate Dean and Data Analysts.
• Prepares reports as required and maintains computer and paper file records in accordance with College policies.
• Supports meetings through meeting coordination, room and telephone reservations, and preparation of meeting minutes as requested by the Associate Dean.
• Enters and maintains required participant/student information in secure external databases as required.
• Maintains expert user-knowledge of Genesis as it relates to projects at hand.
• Responds to Departmental emails and serves as the department expert with Chat software.
• Ensures task completions relative to department personnel, resolves routine questions and problems, and refers more complex issues to higher levels.
• Assists Associate Dean in the coordination of staff. Ensures smooth departmental operations of the Welcome Desk staff, tracking staff attendance, and time sheet timeliness and training as required.
• Directs the work of the Welcome Desk staff to assist in special project needs.

Required Skills:

• Good organizational skills, with special attention to details.
• Ability to maintain confidential information.
• Proven customer service skills.
• The ability to establish an effective rapport with students, faculty, and staff.
• Good oral and written communications skills.
• Ability to work well with others.
• General office skills and proficiency in standard business practices and etiquette.
• Ability to multi-task.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Leadership skills with the ability to work both independently or with a team.

Required Education:

High school graduate (or equivalent).

Preferred Education:

A college degree or college coursework is preferred.

Required Experience:

Three years of administrative and clerical support experience, including at least 6 months of experience in a college or university.

Preferred Experience:

• 6 months experience working in a college or university student services department.
Experience working with an ERP (enterprise resource planning) system is preferred.

• Customer service experience preferred.
• Bilingual - English/Spanish preferred.

Important Information:

• Application Requirements:A completed online application consists of:

• Resume/CV
• Polk State electronic job application (eApp) with all sections fully completed

We offer an excellent employer-paid benefits package including the following: Medical, Dental, Life, Long-Term Disability, Vacation (except faculty), Holiday and Sick Leave, Retirement (if eligible) and college fee waivers. Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

Submissions that do not include all required information will not be considered.

• Background Screening: Reference checks, successful completion of a Level II background check (fingerprinting), and third-party Education Verification for all stated degrees will be required prior to employment.

• Staff Transcripts: For career positions (C10-C18), an undergraduate degree is not required. However, please note that education will be verified for all stated degrees. Submission of official transcripts for all stated degrees will be required as a condition of employment, following receipt of job offer.

• Veterans’ Preference: Eligible applicants must use the apply for Veterans’ Preference for positions in qualifying categories (Career and Protech positions levels P12 – P16). All required documentation (Polk State Veteran’s Preference Form, DD-214, and any other required documentation) must be submitted with the completed application for consideration.

• As a general rule, Polk State College does not provide H1-B visa sponsorship. Exceptions may be made based on the College's need for a candidate with unique skills and expertise where the College cannot otherwise recruit and hire qualified non-sponsored candidates.

• Relocation: Polk State College does NOT provide relocation assistance for this position.

This position will close at 8:00 a.m. on Friday, February 10, 2023.

If you need further assistance with your application, please contact the Recruiting Team at

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Polk State College is an equal access/equal opportunity institution committed to excellence through diversity in education and employment. The College complies with all state and federal laws granting rights to students, employees, and applicants for employment or admission to the College. Polk State College does not discriminate on the basis of race, color, national origin, ethnicity, sex, age, religion, sexual orientation, marital status, veteran status, genetic information, disability, or pregnancy in its programs, activities, or employment. For questions or concerns, please contact: Lonnie Thompson, Chief Diversity Officer, Title IX Coordinator, Equity, Diversity, and Inclusion; 999 Avenue H, NE; Winter Haven, FL 33881; Office: WAD 227; 863.2 97.1000 Ext. 5378;

Polk State College is a drug-free workplace and participates in E-Verify.

Polk State College is committed to working with and providing reasonable accommodation to applicants and employees with disabilities. If you feel you require a reasonable accommodation to apply for a position with Polk State, please call 863-297-1070 or e-mail with the nature of your request, along with your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will receive a response.

Company Location:
Lakeland Campus

Salary Type:


Employment Term: R-Regular

Assignment Type: FULLTIME

Pay Level: C15

FLSA Status: Non-Exempt

To apply, visit

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