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Claims Overpayments & Recovery Manager

Colorado Department of Labor and Employment
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THIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY

THIS ANNOUNCEMENT HAS BEEN EXTENDED UNTIL 5:00 PM ON WEDNESDAY, FEBRUARY 8, 2023

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need. This position will be expected to report to the business address listed at least 1 day a week.

 
The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs.

This is a values-driven organization, committed to accountability, agility, collaboration, and respect.

We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do.
 
In addition to rewarding and meaningful work, we offer excellent benefits:


Our agency website: Colorado Department of Labor and Employment

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of Job
The salary range for this posting is -
$39.97 - $45.19 Hourly
$3,197.54 - $3,615.38 Biweekly
$6,928.00 - $7,833.33 Monthly
$83,136.00 - $94,000.00 Annually 

The ESPI Overpayments & Recovery Manager will lead a team of Specialists and will report to the ESPI Branch Manager. They will be responsible for the overall performance of the Overpayments & Recovery unit and will ensure all of their staff have the skills, knowledge and tools they need and that all procedures are followed, and Service Level Agreements are met.

This Manager will be an expert on all aspects of the FAMLI program, including rules, operations and systems and will work closely with the ESPI Branch Manager to recommend and implement process improvements within their department, as well as cross-functionally. They will document and update any relevant procedures and be the primary person to partner with other cross-functional areas (including policy & communications) on anything specifically related to FAMLI benefits monetary eligibility and overpayment prevention, detection, and recovery.
 
They will have accountability for all hiring and performance management requirements for the Overpayments & Recovery unit staff. Finally, they will serve as a point of escalation for issues / questions that their staff were unable to address.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS: 

Substitutions:

Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.

Additional appropriate education will substitute for the required experience on a year-for-year basis.

Education and Experience:

Bachelor's degree from an accredited institution in a field of study related to the work assignment.

AND

Four years of professional experience in an occupational field related to the work assigned to the position to include any combination of the following: Creating rules and procedures from a operational level, maintaining service-level agreements, monitoring and reporting key performance indicators. This professional experience must include Benefits Claims experience including handling benefit overpayments.

Preferred Qualifications:
  • Leadership, Management, or Supervisory experience.
  • Benefits overpayment detection and recovery.
  • Identifying fraudulent activities and claims.
  • Establishing anti-fraud and fraud mitigation processes.
  • Performing alike duties as a Classified State of Colorado employee.

Required Competencies:
  • Ability to identify operational issues and challenges and to communicate recommendations for improvements to various cross-functional areas (e.g. training, information technology, etc.)
  • Judgment and decision making
  • Strong oral and written communication skills
  • Strong problem solving and conflict resolution skills


APPEAL RIGHTS:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Supplemental Information

For questions regarding this recruitment, please contact: chris.mcgill@state.co.us
 

Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions
Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Interim ADAAA Coordinator, Kathy Golden, at kathy.golden@state.co.us. Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200.