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Customer Service Representative (Public Service Representative 2)

Application Deadline: 2/5/2023

The Oregon Health Authority (OHA), Public Health Division (PHD), Center for Vital Statistics has a career opportunity for a Customer Service Representative (Public Service Representative 2) to provide in-office customer service in the Certification Unit which is responsible for processing and issuing certified copies of vital records. This position is located at the Oregon Health Public Health Division, 800 NE Oregon St, Portland, OR 97232.
This is a full-time, limited duration, classified position which is represented by a union. In limited duration positions, you are eligible for benefits (see below). The duration of this position is expected to last 12 months.
What will you do?
As a Customer Service Representative for the Certification Unit, you will provide in-person and telephone customer support to customers regarding procedures for ordering vital records, eligibility for ordering records, and other miscellaneous information related to vital records and the Public Health Division. You will also refer telephone calls to other departments within the CHS and to the county, state, and federal offices.
Responsibilities include:
·        Receiving multiple telephone calls from the public per day.
·        Answering a wide variety of customer questions.
·        Troubleshooting skills to assist callers who have questions about their orders.
·        Assisting walk-in customers by explaining the ordering process and using the computer kiosks.
·        Locating and verifying confidential personal information.
·        Screening orders for accuracy.
·        Providing backup to other areas as needed.
What's in it for you?
The public health division is a team of passionate individuals working to promote health across the lifespan of individuals, families, and communities. We value and support unique perspectives using a trauma-informed approach and aim to reflect these values in our hiring practices, professional development, and workplace. We are committed to racial equity as a driving factor to improve health outcomes for all communities that experience inequities.
·        We offer exceptional medical, vision and dental benefits packages for you and your qualified family members, with very low monthly out-of-pocket costs. Try this free virtual benefits counselor by clicking here: 
·        Paid Leave Days:
11 paid holidays each year
3 additional paid "Personal Business Days" each year
8 hours of paid sick leave accumulated every month
Progressive vacation leave accrual with increases every 5 years
·        Pension and Retirement plans
·        Optional benefits include short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.
·        Click here to learn more about State of Oregon benefits.
The Oregon Health Authority is committed to:
·        Eliminating health inequities in Oregon by 2030
·        Becoming an anti-racist organization
·        Developing and promoting culturally and linguistically appropriate programs, and
·        Developing and retaining a diverse, inclusive, and equitable workforce that represents the diversity, cultures, strengths, and values of the people of Oregon.
What we are looking for:
Minimum Requirements: One year of public contact experience (such as in public service representative, salesperson, or receptionist positions) which included answering questions and providing information.
Requested Skills
·        Bilingual (English/Spanish) is preferred but not required.
·        Experience in performing office clerical work that involves communicating with a variety of people on the telephone and in-person to exchange or provide information.
·        Experience working with a high volume of tasks and efficiently completing assignments that require accuracy and attention to detail.
·        Experience serving customers and callers in a diplomatic, friendly, and professional manner.
·        Experience representing an agency, organization, or company, to the public.
·        Experience reviewing and approving applications or documents for completeness.
·        Ability to help customers solve ordering problems, while also following policies and procedures
·        Experience handling confidential information.
·        Experience reviewing and approving applications or documents for completeness.
·        Ability to provide diplomatic, friendly, and professional customer service.
·        Minimum typing speed of 65 wpm with a high degree of accuracy.
·        Team player with the ability to build and maintain positive working relationships.
·        Experience creating, promoting, welcoming, and maintaining a culturally competent and diverse work environment.
Working Conditions:
The work of this position is performed on-site at the Oregon Health Authority Public Health Division, 800 NE Oregon St, Portland, OR 97232.
The Oregon Health Authority is an equal opportunity, affirmative action employer committed to workforce diversity and anti-racism.
How to apply:
Please access the job posting at the following link –