2023 Operations Analyst Program
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About this role: Wells Fargo is seeking talent to join the 2023 Operations Analyst Program within the Chief Operating Office. Learn more about the career areas and lines of business at wellsfargojobs.com.
Program Overview
The 2023 Operations Analyst Program is ideal for recent undergraduates interested in working in a collaborative environment focused on personal and professional development. Program participants gain a deeper knowledge of the financial services industry through hands-on experience within Operations.
While working as full-time team members in a strategically selected set of roles, Analysts will be placed in a full-time role within Operations. As part of the program, they receive a twelve-month (non-rotational) development experience that includes intensive deep-dive sessions focusing on our key businesses, group project work, coaching and mentoring, and exposure to key leaders. Professional development during the program centers on developing communication and presentation skills, product and market educational sessions, personal branding and awareness, and project team assignments to support strategic initiatives. After completion of the twelve-month Operations Analyst Program, participants continue in the role in which they were hired. There is an expectation that Analysts will stay in their role for at least two years.
Applicants to this role during Spring 2023 will be considered for placement within our Wealth & Investment Management (WIM) Operations Analyst Program, specifically.
Program Duration: Full-time, 12-months (non-rotational). Start Date: July 10, 2023.
Program Locations: The position locations are determined by business need and are tied to the business function; they are not flexible. Most positions are aligned with our Headquarters locations: St. Louis, Missouri, Charlotte, North Carolina, Minneapolis, Minnesota. Applicants are encouraged to be open to relocation, for which a small stipend is provided.
In this role you will:
- Maintain daily contact with leaders at all levels of the organization including senior management, team members, individual contributors and vendors.
- Provide customer service to clients and internal team members as necessary.
- Understand business needs and provide possible solutions by explaining in clear verbal and/or written communications to customers and/or management.
- Partner alongside various operations team on daily functions and responsibilities, may include, but not limited to
- Client Onboarding & Account Maintenance
- Collection, maintenance, reinvestment and disbursement of funds
- Trade Processing, P&L production and analysis
- Supporting daily settlement functions which include payment affirmation, settlement and exception resolution
- Contribute to business process modeling to enhance operational design processes
- Create presentations, and visuals to assist with documenting business requirements
- Participate in new technology upgrades and testing of system enhancements
- Compile and analyze metrics to identify trends, efficiencies, and potential control opportunities
- Lead or participate in projects or support activities, which are moderate in size and organization span.
- Share ideas and suggestions to improve day to day processes
- Apply knowledge of the business and process engineering discipline to optimize business performance
Required Qualifications:
- 6+ months of work experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications
- 3+ months professional experience through internships, part-time, or full-time work, and/or demonstrated leadership experience in a community setting
- Completion of coursework in Business, Economics, Finance, Accounting, Marketing, Communications, English or related field
- Experience successfully collaborating with others in a change driven environment
- Excellent verbal, written, and interpersonal communication skills
- Leadership experience including; coaching, training, and mentoring
- Ability to organize and manage multiple priorities
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
- Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
- Knowledge and understanding of financial services industry
- Strong analytical skills and ability to solve complex technical problems
- *Four-year undergraduate degree obtained between December 2022 – June 2023
Job Expectations
- Ability to travel 5% or more of the time