Data Analyst
The Chefs’ Warehouse is looking for a Data Analyst to join the team of Data Analysts and Data Scientists whose goal is to activate cross functional insights that will enable us to increase our basket size and profitability while delighting our customers (the best Chefs in the world!).
Key Responsibilities:
- Build a data-first culture within our product and marketing organization.
- Share online behavioral data with our sales team to enable a hybrid online-offline sales model.
- Harvest insights from our customer journey data that will help us grow and improve our business.
- Develop and deploy a strategy for stakeholder reporting that is targeted, relevant and consumable.
- Own our data toolset. We currently rely heavily on Segment, Amplitude and Tableau for our online data but are willing to invest if we have gaps.
- Identify merchandising trends so that we can more intelligently:
- Forecast
- Offer substitutes when a product is out of stock
- Cross-sell/Up-sell
- Use historical behavioral and transactional data to enable more efficient site navigation and remove barriers to purchase.
- Assist in digital product prioritization by demonstrating impact and opportunity of backlog items.
- Advocate for clean, consistent product data from all contributors to the ecommerce experience
- Define and track KPIs to monitor and evaluate business, brand, and product performance
- Work with the Product team to develop measurement framework and institute data tracking early on in all development work
Key Behaviors:
- Ask questions! Start with questions, identify opportunities, and then focus on solutions.
- Be willing to learn and teach.
- Leverage business partners as a source of knowledge.
- Clearly document requirements and learnings and communicate them appropriately.
- Be able to explain your findings to a multitude of audiences. Remember that not everybody speaks your language.
- Prioritize your workload and maximize the return on your time.
- Avoid rabbit holes and don’t be afraid to lean on others. Chances are somebody has already gone through that rabbit hole.
- Finish what you started. Avoid building a list of partially solved problems.
- Confidently make recommendation to improve business process or systems to meet the changing needs of the business. Do not worry about stepping on toes but be tactful and prepared. Driving change is rewarding, but not easy.
- Approach problems and solutions from multiple lenses. Sometimes the
- Continuous Learner: Innate desire to want to grow and learn from those around them, open to coaching and willing to provide feedback to others