Engineering Intern - Mentor, OH.
Our Engineering Interns gain experience in the Service Engineering Team and the duties around product service requirements, developing and implementing service programs and deliverables for aftermarket support. With a focus on building an exceptional Customer Experience, this includes involvement in new product development to ensure products are designed for serviceability and service programs/ support are available at product release.
This internship experience will include:
- Real world experiences in cross functional team collaboration, innovation and execution with an industry leading service team
- Building knowledge and hands-on skills related to engineering team strategy, data driven success measures and building an exceptional Customer Experience.
- Learning troubleshooting equipment problems, assist in determining best practices for troubleshooting/repairs, video shooting of troubleshooting/repairs, and video editing to produce video content for field technicians.
- Supporting creation and documentation of procedures/processes, technical training and associated documentation.
- Creating and interpreting data to improve product reliability, improve service delivery and service cost over the life of a product.
- Assisting in investigating field issues to resolve immediate equipment problems and analyze root cause to help drive product design improvement and service routines/ process changes.
- Reviewing electrical/plumbing schematics and equipment drawings/specifications to help with development of support tools, installation and service procedures and parts sourcing.
- Assisting in providing technical and parts support to technicians in the field via a phone and possibly on-site.
Required Experience
-  Minimum 2 years college coursework completed towards Bachelor’s program including courses in electrical, mechanical, or biomedical Engineering.
- Drafting or courses in technical documentation focused on reading and using schematics and specifications for troubleshooting and parts sourcing.
- Computer skills: proficient in Microsoft Word, Excel, and PowerPoint.
- Demonstrates excellent verbal and written communication.
Preferred Experience
- Video editing and production experience a plus.
- Writing/communication courses - Technical writing and communication courses not required but a plus.
- Project management and data analysis courses a plus.