Computer System Analyst 1, Comparative Medicine Veterinary Service Center
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to prepare students for leadership in a complex world. The School of Medicine is seeking a Computing Support Analyst to be under direct supervision, and provide technical support to end-users (researchers, staff, faculty) for translational and biomedical research applications in the Department of Comparative Medicine, Veterinary Service Center. These applications oversee ordering, transfers, health records, and census management used by a large community of Stanford researchers.
Comparative Medicine is a distinct discipline of medicine that uses animal models of human and animal disease in translational and biomedical research. Our mission is to advance human and animal health through outstanding research, veterinary care and training.
Duties include:
- Provide first line of response to requests for various hardware, software, peripheral, and networking technical assistance. Provide remote problem resolution when possible
- Resolve basic end-user problems, escalate as appropriate.
- Install, upgrade, configure, and troubleshoot computing and communication devices and peripherals.
- Perform, schedule, and monitor system alerts, work queues, backups, and recovery activities.
- Update daily status reports and shift handover reports if applicable.
- Apply security best practices.
- Gather and record asset inventory and software license information.
- Ensure users are assigned appropriate resources.
* - Other duties may also be assigned.
DESIRED QUALIFICATIONS:
- Experience with Confluence, JIRA.
- Experience with SQL.
EDUCATION & EXPERIENCE (REQUIRED):
Experience with various operating systems and computing devices. Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
- Strong communication and interpersonal skills.
- Ability to provide excellent client service.
- Ability to apply diagnostic techniques for problem troubleshooting.
- Ability to apply information technology best practices, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
PHYSICAL REQUIREMENTS*:
- Constantly perform desk-based computer tasks.
- Frequently sitting, use a telephone, grasp lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
- Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
- Rarely kneel/crawl, climb (ladders, scaffolds, or other), writing by hand, sort/file paperwork or parts, grasp forcefully.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
WORKING CONDITIONS:
May require extended hours and weekends, on-call rotation.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
The expected pay range for this position is $65,000 to $89,000 per annum.
Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
As an organization that receives federal funding, Stanford University has a COVID-19 vaccination requirement that will apply to all university employees, including those working remotely in the United States and applicable subcontractors. To learn more about COVID policies and guidelines for Stanford University Staff, please visit https://cardinalatwork.stanford.edu/working-stanford/covid-19/interim-policies/covid-19-surveillance-testing-policy.