You are viewing a preview of this job. Log in or register to view more details about this job.

Human Services Coordinator 2 (Bilingual) (Family Caregiver Support Program)

Human Services Coordinator 2 (Bilingual) (Family Caregiver Support Program)

Job ID: 106807

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.


This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, January 30, 2023.


Would you like to learn more about this opportunity, working in the Family Caregiver Support Program (FCSP), our commitment to equity and inclusion, or how to navigate the application process? Please consider joining an upcoming information session to learn more about this great program and the work done at Clackamas County Social Services. To register for an information session, please click on the following link:



Annual Pay Range: $62,998.53 - $79,828.05

Hourly Pay Range: $30.287756 - $38.378872

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• ORSRP members get vested after five years of contributions or when they reach age 65

A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.


Clackamas County's Social Services Division is seeking a bilingual (English and Spanish languages) Human Services Coordinator 2 to provide support to the Family Caregiver Support Program (FCSP). The Human Services Coordinator 2 will be responsible for coordinating staff and resources for the Family Caregiver Support Program, providing support for caregivers to help meet the challenges of their caregiving role, determining eligibility for program services, coordinating community education programs and facilitating caregiver support groups, and leading the work of some FCSP staff and volunteers.

We are looking for an energetic, resourceful, warm and empathic individual who works well independently and as part of a team. The incumbent must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment.

The Family Caregiver Support Program (FCSP) serves unpaid family members caring for older adults, adults with disabilities, or older adults caring for relative children. The goals of the FCSP are to assist family and informal caregivers to care for their loved ones at home for as long as possible, thereby avoiding or delaying the need for costly institutional care. Additionally, the Clackamas County FCSP strives to provide culturally relevant and linguistically responsive services to consumers at their specific need level; provide accessible services, supports and information in a variety of formats to meet individuals' diverse linguistic, literacy and communication needs; provide a low-cost and effective intervention, allowing people who wish to stay in their home for as long as they are safely able to do so; and provide connections to additional services such as home repairs, low-interest home repair loans, grant programs and other resources that support self-determination and independent living. Ultimately, services will save community and state money and resources.

Clackamas County Social Services (CCSS) provides services and supports to older adults, persons with disabilities, low-income households and veterans living in Clackamas County. CCSS was created through a merger of the county's Area Agency on Aging (AAA) and its Community Action Agency (CAA) in the spring of 1982. The AAA and CAA combines advocacy, program coordination and development activities with social service programs to provide opportunities and services for the older adults, people with disabilities, people with low incomes, rural residents and communities of color in Clackamas County. In addition to being the AAA and CAA, CCSS operates the county's Developmental Disability Program and Veterans Service Office, as well as the Volunteer Connection Program.

CCSS is committed to cultivating a safe, welcoming and inclusive work place by empowering employees to do their best work, promoting the value of diverse perspectives that employees bring to the division, and by identifying, challenging and disrupting workplace practices that impede social justice. Clackamas County is also committing to building a workforce that reflects the community we serve. In that spirit, we encourage applicants of diverse backgrounds and experience to apply. For more information about the agency, check out our website:

We are excited to learn about the unique perspective and experience you would bring to our team.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of four (4) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position; at least one (1) year must include experience leading the work of others in a professional setting
• Bilingual skills (Spanish/English)
• Training or direct work experience with equity, diversity, inclusion and racial justice practices
• Experience with program and/or project management, including leading and coordinating group work products
• Must pass a post-offer, pre-employment drug test.
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.
• Per the Oregon Health Authority, ( &, this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• BSW, MSW or academic work in a behavioral or social science field, social work, gerontology or a closely related field
• Experience in service coordination and/or providing case management to vulnerable populations.
• Experience applying the principles and techniques of motivational interviewing, trauma-informed care, counseling and triaging crisis' in client services
• Experience establishing and maintaining cooperative working relationships with individuals from diverse groups and backgrounds including clients, families, care providers, community resources, other public and private agencies and County employees
• Experience applying the techniques and principles of the assessment and evaluation (including communicating effectively, maintaining records and maintaining confidentiality) of vulnerable populations, and developing care plans to support those needs
• Experience interpreting and applying federal, state and local laws, rules, regulations and policies.

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


Duties may include but are not limited to:

• Plan and coordinate activities of the Program in accordance with FCSP policy, OAA standards, and the agency's area plan. Monitor all policies and procedures as needed and make changes as necessary to assure compliance with funding guidelines. Monitor and evaluate program effectiveness in meeting established goals.
• Provide support to caregivers with guidance, mentoring, coaching, information and referral, crisis intervention support, and training in order to help them cope with the ongoing demands of their role.
• Determine eligibility for caregivers' requests for funding of respite care and supplemental services. Maintain ongoing tracking systems to assure budgetary compliance. Prepare payment vouchers and fiscal reports.
• Maintain up to date client record keeping in Oregon Access as well as maintaining a paper file system.
• Coordinate the delivery of evidence based classes and psycho-education programs throughout the county. Directly facilitate the delivery of some of these programs, including Living Well With Chronic Conditions, Diabetes Self Management, and Powerful Tools for Caregivers. Recruit and screen potential volunteer leaders to assist in facilitating these classes.
• Facilitate caregiver support groups at senior and other community centers throughout the county. This may include groups for grandparents providing primary care for grandchildren and Clackamas County employees who are caregivers.
• Assign work to the FCSP Program Assistant and FCSP Program Interns who provide direct client and volunteer services. Oversee their work as well as review their work to assure compliance and completion. Apprise management of any kudos or problems that may arise. Answer program questions to assure that they are following program policies and procedures. Available to answer questions when needed. Work to determine appropriate use of time when needed to assure tasks are completed.
• Prepare, analyze and submit program reports and statistical information and submit to funders, management, and other agencies as necessary.
• Provide outreach efforts to inform the community at large about the services offered through the program. Work to ensure equitable program access to all populations, including ethnic and racial minorities, and the LGBTQ community.


Working Knowledge of: Principles, methods, and techniques of case management, information and referral, and crisis intervention to unpaid family caregivers who may be experiencing a wide range of additional challenges. Principles of trauma informed services to both clients and staff. Understanding of contract management issues, including budget tracking and regular review of program policies and procedures.

Skill and Ability to: Make programmatic modifications as needed based on requirements of statewide policy guidelines. Use group facilitation skills for both unstructured support group formats and highly structured evidence based curricula. Manage all required documentation, including tracking client stipends via Excel and documentation of client progress in statewide databases. Lead the work of the program staff, volunteers, and assigned student interns. Incorporate team participation in decision-making. Collaborate with multiple county departments, state organizations, and non-profit organizations. Perform outreach to underserved communities. Demonstrate strong organizational skills. Multi-task and manage multiple, varied responsibilities. Utilize strong verbal and written communication skills.


This position is included in the County's alternate workweek program, working 37.5 hours during a standard workweek of Monday through Thursday (Fridays off):

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.


Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.


The Social Services Division provides assistance to seniors, people with disabilities, veterans, and low-income residents of Clackamas County.

Social Services is a Division of the Health, Housing, and Human Services (H3S) Department.


Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.


Kelly Schaefer, Recruiter

To apply, visit

Copyright ©2022 Inc. All rights reserved.