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Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. The Operations Manager is responsible for the supervision of clerical and volunteer staff as assigned, and for the monitoring of employee performance, training needs, time cards and record keeping.

Duties include: 
  • Oversee and organize office operations and procedures (e.g. typing, filing, photocopying, faxing and other clerical services).
  • Develop periodic trainings and protocols of clerical and administrative support.
  • Responsible for the accurate and timely preparation of statistical and narrative reports.
  • Assist in grant writing, development and implementation of programs. Oversee the tracking and data collection of client information and assist in the preparation of reports for funding sources.
  • Manage bills to be paid, and provide follow-up to make sure all accounts are reconciled.
  • Manage inventory and purchase of office supplies and servicing of equipment and renewals of contracts.
  • Disseminate information about ABCD services throughout the community, representing the agency at meeting with other agencies, local groups, etc. as appropriate.
  • Develop relationships with other community based organizations.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent with at least three to five years of experience in case management or job development and experience working with adults and youth required
  • Some college coursework preferred
  • Must have a broad knowledge of human services in the city, how to access them and demonstrated ability to work with clients and staff of diverse backgrounds
  • Excellent oral and written communication skills and demonstrated ability to work without supervision required
  • Bilingual skills as needed
  • Willingness to travel and attend meetings and agency events
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays