Hybrid Customer Service Representative
- Provide superior customer service to all internal/external business partners
- Assume ownership and timeliness in handling agency inquiries and policy change requests in an efficient accurate and professional manner
- Responsible for the issuance of personal insurance new business endorsements and renewal policies
- Demonstrate the ability to analyze information to make appropriate decisions and solve problems
- Maintain basic knowledge of PC Property and Casualty principals and company products while following basic underwriting guidelines
- Effectively navigate multiple systems and applications to research analyze and resolve customer inquiries
- Maintain established levels of productivity and quality standards within a fast-paced environment. Process assigned work within the established timeframes