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Intern- Customer Experience Research Insights

About Dexcom:
Dexcom, Inc. empowers people to take control of diabetes through innovative continuous glucose monitoring (CGM) systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
Throughout the pandemic, one of our key priorities has been to keep employees as safe as possible. At this time, we plan for most of our summer internships to be virtual, with exceptions of essential groups. We ask for our intern candidates to be flexible to a virtual format or residence in the location of the position throughout the duration of the internship.
 
Essential duties and responsibilities:
  • Collaborate on and deploy innovative surveys to capture feedback across customer lifecycles
  • Conduct post-survey data analysis and interpretation
  • Partner with internal teams including Sales, Technical Support, Training and others to identify trends, themes and insights, leading to experience improvement
  • Effectively use and visualize data to tell stories, communicate key insights through internal reports, presentations, and dashboards to drive business decisions & bring the customers voice into daily operations
  • Help prioritize customer pain points to eliminate & customer experience best practices to scale
  • Customize and maintain Qualtrics dashboards for customer-facing teams
  • Partner with internal teams including Digital, Partner, and Brand Marketing to develop digital assets that educate and empower customers across the Dexcom journey
Required Qualifications:
  • Experience with survey tools (Survey Monkey, Qualtrics, etc.)
  • Customer-first mentality; driven to improve Dexcom’s customer experience at every touchpoint
  • Ability to work in fast-paced environment
  • Self-starter, takes initiative