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Case Manager-Child Protective Services

To provide services, including: investigations, on-going case management, ACCESS and Intake, assessments in Child Protective Services, Child Welfare and Juvenile Justice to children and families in Bayfield County

Portions of the duties associated with this position may be conducted remotely as allowed by the county telecommuting policy and authorized by the Department Head. The employee must have the ability to work efficiently remotely if required. 

Knowledge, Skills, and Abilities
A.   Interpersonal Skills
       1)   Recognizes and acknowledges the feelings of others and demonstrates respect for families
       2)   Recognizes the importance of dealing with difficult issues within families in a purposeful and meaningful manner to facilitate hope/vision/change
       3)   Identifies strengths within the family that can be linked to promoting change
       4)   Facilitates a team approach with the family and other providers
       5)   Persists in engaging families, gathering information, and seeking out resources

B.   Personal/Professional Awareness
       1)   Recognizes/respects needs and beliefs of individuals of diverse cultures
       2)   Understands that people can change and integrates this belief into case practice       
3)   Understands how values, style and background can impact objectivity/bias
4)    Identifies personal strengths and limitations and understands how this is related to their professional role
5)    Displays an ability to be decisive and makes sound logical decisions that can be supported.
6)    Displays openness to new information and feedback
7)    Displays positive outlook and approach to work, clients, and challenges related to job and job functions.

       C.   Analytical Thinking
              1)   Uses conceptual frameworks (e.g. family systems theory) in gathering information                    and in decision-making
2)    Interprets underlying causes of situations or behaviors
3)    Displays an ability to gather information from a variety of sources and understands family situations/conditions/dynamics

       D.   Communication Skills
              1)   Creates situations that allow for open communication with families and collateral                    providers
              2)   Communicates clearly and accurately, orally and in writing
              3)   Uses interviewing techniques/methods that assist in eliciting essential information

       E.   Organizational Skills
              1)   Uses effective time management techniques
              2)   Documents cases accurately

Examples of Duties
A.                   Provide Child Protective Services investigations and ongoing case management services
B.                   Provides ACCESS services related to child abuse/neglect, child welfare, and law enforcement referrals
C.                   Provides assessment, conducts home visits and supervised visitation, provides case management services to children, individuals, and families for court-ordered and voluntary cases related to child protection, child welfare, delinquency, and status offenses
D.                   Provide children’s Juvenile Court Intake services for the purpose of screening children/youth taken into custody
E.                   Conduct intake inquiry interviews with children, youth and families
F.                   Make decisions/recommendations regarding law enforcement and non-law enforcement intake referrals including case closure, informal disposition, deferred prosecution or court petitioning
G.                  Determine the range of services needed by individuals and families through interviews, home visits, collateral contacts, etc.
H.                   Provides families with information specific to their financial obligations for repayment for services provided
I.                     Attends court hearings and provides written reports and testimony
J.                    Monitors compliance with court orders
K.                   Coordinates services with other agencies/disciplines/community members such as law enforcement, schools, attorneys, mental health, and substance abuse service providers, etc.
L.                   Provides evening and weekend on-call services including assessment, provides crisis intervention, takes and transports children subject to temporary physical custody orders, makes custody decisions and referrals
M.                  Completes case-related documents including correspondence, case decisions, and general documentation within specific timelines
N.                   Arranges evaluation services to assist with family assessment decisions
O.                  Prepares families for court hearings by explaining the process and by sharing recommendations
P.                   Participates in section and department meetings, work-related committees, and trainings
Q.                  Participates in the Child Abuse Response Effort (C.A.R.E.) Team
R.                   Assists in development, coordination and participate in the multi-discipline coordination teams; including the Child Death Review Team
S.                   May act as the child abuse and neglect electronic data base “Super-User” for Children and Families Section
T.                   Provides informational presentations to other staff, professionals, and community groups related to department programs and policies
U.                   Participates in supervision/consultation
V.                   Performs other duties as assigned