Social Caseworker Supervisor Intake
Planning: Oversees staff scheduling; conducts individual and group conferences to set and monitor deadlines; establishes unit goals and timetables usually ranging from thirty (30) days to one year. Meets with administration as needed to participate in program planning.
Organizing: Organizes the work within the unit to assure coverage and efficiency in caseload handling based on the available knowledge and skills of the assigned workers. Develops systematic methods of implementing programming which includes developing controls and monitoring work flow.
Budgeting: Determines the resources that are required to achieve the goals of the unit and makes recommendations to higher level management which sets and makes actual budget requests.
Directing: Assigns specific tasks, usually work on hand, to immediate subordinates. Provides guidance and consultation in the accomplishment of day to day tasks assigned to caseworkers.
Instructing: Written and verbal instructions are given to subordinates on program issues. Meet with workers individually and in groups to explain rules, policies, procedures and laws. Work with staff on individual cases, reviewing actions taken, counseling on effective resolution of problems in cases which are difficult for the workers and creating work situations which allow professional growth.
Setting Standards: Professional standards are set primarily through state rules, statutes, and manual regulation. Unit rules for work performance on the job are made by this position. May establish workload and qualitative standards for the unit.
Reviewing: Monitors the work of subordinates and reviews the work of the total unit's effectiveness with regard to plans and programs. This may be done through individual conferences, through the case plans, the treatment plan and the placement plan. Reviews occur before, during, and after the performance of tasks.
Training: Training needs are established on an individual basis and carried out by this position, staff development, state department staff and outside facilitators when sufficient resources are available. At higher skill level, assures that an effective training program is in place. This assurance includes the assessment of need, and the evaluation of training upon completion.
Counseling and Discipline: Checks with employees on missed deadlines, problems of tardiness, chronic absences, and interpersonal problems and complaints involving the unit; participates in resolving grievances and has the final decision for disciplinary action taken against staff members in the unit.
Appraising Performance: Reviews the performance of workers on a periodic basis and completes the annual performance rating using the appropriate form, or establishes individual performance plans and objectives and evaluates based on achievement of plans and objectives.
Additional Knowledge, Skills and Abilities:
Experience and/or knowledge of the Two-Generation Approach
Demonstrate knowledge of family engagement strategies and interviewing principles
Strong interpersonal skills to build partnerships