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Business Systems Analyst Intern

Your opportunity
Join the New Relic Internship Program! Ranked #12 of the Top 100 Internship Programs in the country by Vault, #4 for Quality of Life, and #4 by Industry for Technology & Engineering! As part of our program, you’ll receive career development, professional networking opportunities and work on projects with real-world impact to the business and our customers. In addition, we offer competitive pay, involvement in our employee resource groups, a formalized mentorship program, and so much more!
The Summer 2023 Internship Program will start with 2 weeks of part time hours (20 hrs/week) from Monday, May 22 through Friday, June 2. The remainder of the program will be full time hours (40 hrs/week) from Monday, June 5 through Friday, August 4.
We are seeking a Business Systems Analyst Intern to join the Global Technical Support team. The GTS team provides highly technical expertise through a consultative support approach and proactive advocacy that improves the experience with and quality of our products that help our customers be successful. You will have the opportunity to work on innovation projects within the support delivery platform. 
What you'll do
  • Work cross-functionally between GTS and Business Applications to deliver projects on time
  • Create problem statements, solution documents, and decision matrixes for support system analysis opportunities
  • Update assigned JIRA tickets and provide regular project updates through various formats (slides, blog posts, slack messages, etc.)
  • Contribute to change request discovery and triage through standard process
  • Assist in user acceptance testing for Service Cloud program
This role requires
  • Currently enrolled in a Bachelor's program, with an expected graduation date between December 2023-June 2025
  • Familiarity with software development, feedback loops (change requests, bugs, etc.) and user acceptance testing process
  • Foundational experience using CRM tools (Salesforce, Zendesk, etc.)
  • Familiarity with project management software experience (JIRA/Confluence, Trello, Monday, Aha!, etc.)
  • Critical thinking skills
  • Strong written and verbal communication
Bonus points if you have
  • Software development experience
  • Actual experience with user acceptance testing
  • Documentation experience