Business Analyst - Business Sales
This position can be located in Arizona, Arkansas, Florida, Idaho, Iowa, Kansas, Kentucky, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Texas, or Wisconsin. Preferred locations in our Midco footprint (North Dakota, South Dakota, Minnesota, Wisconsin, and Kansas).
Review, analyze, and evaluate the company’s internal Business, Properties, and Advertising sales platforms, relevant data and information, and user needs to improve business processes.
•Collaborate with key stakeholders as appropriate to gather requirements and analyze business processes and functions for the company's sales platforms including CRM,ICOMS, Serviceability (GIS, Oasis), Adobe, ServiceNow, Source, and other platforms specific to Business, Properties, and Advertising sales.
•Focus on improving the sales processes and the customer experience by possessing a deep comprehension of the sales processes to help curate business rules, processes, and system enhancements.
•Assist IT with the functional design and appropriate documentation of system processes. •Perform test case development and assist developers with adequate testing of the systems.
•Gather, prioritize, manage, and maintain a backlog of future system changes and requests. Supply highest priority requests (user stories) to IT for sprint planning within an agile system development environment.
•Communicate all changes to the systems to key stakeholders.
•Assist with creating documentation of business systems, including workflow, program functions, and steps required to develop or modify Sales tools.
•Be involved as a team member for projects working under the direction of a Project Manager, Product Manager, and/or a Division Manager.
•Perform in-house user training for Sales tools and other platforms as needed.
•Create and produce ad-hoc reports for end users and other stakeholders.
•Optimize reporting capabilities within the systems and manage system integration with billing and other key support systems.
•Keep up to date on systems and industry best practices and educate stakeholders on trends.
•Develop recommendations for process and procedure improvements.
•Participate in team efforts to support sales and team goals.
•Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers
•Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
•Maintain regular attendance as required by your position.
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
•Effectively communicate with other departments to handle escalating issues in a timely manner.
•Support the mission, vision and values of Midco.
•Collaborate effectively with internal and external customers to ensure exceptional service.
•Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
•Remove obstacles for team members. Encourage creative solutions.
•Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
•Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
•Demonstrate business acumen by using data to drive decisions and actions.
Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
•Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
•Actively follow Midco policies and procedure.
EXPERIENCE AND EDUCATION:
•A bachelor’s degree in a related field or equivalent experience preferred.
•Minimum three years’ experience in business systems required.
•Must have background in business systems and a sales support environment.
•Must have an understanding of agile system development.
•Excellent leadership, communication (written, speaking, listening), organizational, business, and computer skills required.
•Must possess strong knowledge of, computers, databases, and software including Microsoft applications.
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
•The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
•The noise level in the work environment is moderate to loud.
•Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
- Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
- Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
- Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.
Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
- Free Midco internet & TV
- Great opportunities to get involved in volunteerism
- Generous 401(k) match and paid time away from work programs
- And many more
Visit to learn about employment opportunities and apply today.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)