Website Marketing Consultant (Remote)
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Job Responsibilities:
- Customer Relationship Management
- Maintain client relationships focused on customer satisfaction and retention
- Host product and application webinars
- Create video training tutorials related to products and applications
- Educate clients on product and program enhancements
- Help Clients create & Maintain websites which include:
- Search engine optimization discussions
- Site updates/improvement suggestions
- Analytics overviews
- Compliance monitoring and management
- Create Corporate Client reports as needed
- Maintain and track communication with clients
- Support Helpdesk and Onboarding teams as needed
- Support Client Services Manager as needed
- Complete additional projects as assigned
Preferred Qualifications:
- Bachelor’s degree or equivalent experience preferred
- At least three years of customer service experience.
- Familiarity with websites, website hosting, HTML, CSS, JavaScript, and other web languages preferred.
- Experience with Salesforce or similar CRM systems
- Socially confident, comfortable speaking in public (small to large groups) and enjoy talking to others.
Skills/Competencies:
- Functional/technical skills such as Microsoft office suite, HTML, wisiwig web editors, ticketing systems & email/chat platforms.
- Familiarity with website marketing solutions, analytics, and optimization.
- Strong organizational and logistical thinking skills with precise attention to detail
- Strong written and verbal communication skills
- Ability to work under tight deadlines
Salary : $18/HR
Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.