Student Technical Support Analyst
We are seeking a highly motivated individual to be a valued member of our team and provide first level technical support to our students, staff, and faculty.
Why work for us?
- Obtain certifications from popular vendors such as Dell and Apple and take advantage of many personal and professional development opportunities.
- Gain highly sought after technical, customer service, and communication skills to help you be successful in your future career.
- Support Services is a gateway area to transition into more specialized areas of The University of Akron IT Department such as Network Services, Server Administration, Application Services, and Cybersecurity.
- A lot of flexibility with hours to work around classes.
- Some opportunities to work phone/chat support remotely once adequately trained.
- Student leadership positions can be obtained relatively quickly for qualified individuals.
Responsibilities:
- Perform hardware and software troubleshooting for end users.
- Provide both in person and remote support.
- Update and work on tickets as assigned.
- Help to write technical documentation to common solutions.
Skill Requirements:
- Basic knowledge and/or familiarity of current operating systems such as: Windows, Mac OS, ChromeOS, iOS, and Android
- Basic customer service skills
- Desire to learn
Time requirements:
- Current hours of operation span Monday – Friday 8am-5pm
- We typically expect 15-28 hours per week from our student employees but can be flexible.
All University of Akron student employees must meet the designated minimum standards as stated on the Student Employment Eligibility Chart. UA student employees must be 18 years or older at the time of their start date. Any approved remote work conducted by student employees MUST be performed within the state of Ohio.