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Program Assistant II - LED

Colorado Department of Revenue
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Program Assistant II - LED

Salary 
$53,832.00 - $64,896.00 Annually
Location 
Lakewood, CO
Job Type
Full Time
Department
Department of Revenue
Job Number
TAA-03741-09.2022
Closing
10/10/2022 5:00 PM Mountain
Department Information
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state. 
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great healthcare and retirement benefit package.
CDOR Vision

To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
LIQUOR/TOBACCO ENFORCEMENT
Vision
To promote safe communities in the State of Colorado through innovation, engagement, and
education.

Mission
To promote public safety, support economic growth, and the responsible sale and consumption of
liquor and tobacco products, through the fair administration of liquor and tobacco/nicotine laws.

The Liquor Enforcement Division (LED) provides services to liquor license holders, stakeholders, tobacco retailers, and Colorado's citizens. The professional in this position provides assistance to the Deputy Director and Director of the Liquor Enforcement Division on task-driven, item-based project completion in all Divisional sections (Licensing, Enforcement, Legal, Management) and for both product regulation streams (Liquor and Tobacco).

The professional in this position supports the Agent In Charge with occupational licensing, procurement, evidence custodian and general office support.
Programmatic Support to Agent In Charge
  • Uses sound judgment and common-sense reasoning on issues brought to the Department or the Agent in Charge. 
  • Coordinates communications with Agent in Charge and other staff, divisions or outside parties. Works with the enforcement staff to maintain and issue all necessary equipment and supplies available. 
  • Prepares requisition request paperwork for signature approval by the Deputy Director or Director. 
  • Works with the Enforcement AIC to update, track, maintain and order equipment for enforcement personnel. 
  • Provides enforcement personnel with technical support for MLO concerns or issues. Relays concerns to the appropriate staff. 
  • MLO Superuser and trainer for others in the division. 
  • Attends all MLO Superuser meetings and communicates to the Deputy Director and Director reference any issues pertinent to the Division. Updates MLO enforcement users for the division. Works with the MLO testing environment to ensure Division upgrades to the latest version and all functions of LED are correct and operational. 
  • In the process of developing items for the next online process for all Liquor Licenses.
 
Special Project Manager/Other Duties
  • In an ancillary capacity, this position performs backup responsibilities, as the division fleet manager when the primary is absent. 
  • Assist the Agent in Charge with special project assignments and perform administrative duties for the office.
  • Assist with internal and external communication processes, such as emails, letters, memos and documents.
  • Maintain CCIC database for exiting/entering personnel. Is it contact with CBI about exiting/entering personnel.
  • Maintain NLLEA membership and keep it up to date for the division.
  • Maintain EUDL database for the division. Developing spreadsheets to capture enforcement data; legislative data that involves enforcement.
  • Engagement with the Metro Area Liquor Investigators.
  
Responsible Vendor Training
  • Manages the Responsible Vendor Training program. Exercises programmatic discretion as to whether submitted training programs meets program rules, statutes, regulations. 
  • Keeps standards up to date with the Agent In Charge. 
  • Discussing if the ability to charge for this division process is in progress.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
MINIMUM QUALIFICATIONS:
Education and Experience:
Five (5) years professional experience performing high-level programmatic assistance to include providing general administrative support (tasks typically performed by secretaries, office clerks and/or administrative assistants), The experience must clearly demonstrate data gathering for use in descriptive analysis as well as providing programmatic support to both internal and external customers.

SUBSTITUTION
Appropriate education will substitute for the experience requirement on a year-for-year basis.
 
NECESSARY SPECIAL REQUIREMENTS 
  • Applicants must possess and maintain a Colorado driver's license.
  • Applicants must successfully pass a background check investigation and a tax check prior to appointment
CONDITIONS OF EMPLOYMENT
  • Must possess and maintain the knowledge of criminal, liquor and tobacco codes and their proper application.
PREFERRED QUALIFICATIONS and COMPETENCIES
The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:
  • Knowledge and experience of Colorado Liquor and Tobacco rules and regulations.
  • Familiarity with Administrative Action and Licensing processes for Liquor Licensees
  • Intermediate experience with Microsoft Excel
  • Intermediate experience with Microsoft Word, G-Suite
  • Intermediate experience with Microsoft PowerPoint
  • Demonstrated excellent customer service skills to include effectively communicating verbally and in writing.
  • Proven analytical skills
  • The ability to multi-task and prioritize
  • Experience with Mylo and Gentax, LED Case Manager
DOR Required Skills and Competencies:
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers. 

Conditions of Employment with the Colorado Department of Revenue:
1. As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.

2. Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions. 
Applicant Checklist: 
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
 
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)

Minimum Qualifications and Comparative Analysis: 
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
  • List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. 
  • Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
  • Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. 
  • Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. 
  • Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
  • Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit) 
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. 

Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. 

Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. 

A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental Information
Equity, Diversity, and Inclusion Compliance

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us

The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
Agency
State of Colorado
Department
Department of Revenue

Address
1881 Pierce Street

Lakewood, Colorado, 80214
Phone
303-866-3716
Website