Information Technology Specialist
Summary
This position is located in the Food and Drug Administration (FDA),Office of Regulatory Affairs (ORA), Office of Criminal Investigations (OCI). As the FDA's criminal law enforcement and intelligence arm,OCI protects the American public by conducting criminal investigations of illegal activities involving FDA-regulated products, arresting those responsible, and bringing them before the Department of Justice for prosecution.
Duties
- Responsible for managing and supporting information systems and servers in a data center, including installation, setup, and configuration.
- Serves as a technical specialist and advisor to specialists and managers in evaluating, planning, developing, implementing, and supporting hosting infrastructure technologies.
- Troubleshoots the most complex applications hosting services problems referred by help desk staff.
- Leads efforts to diagnose significant software faults and troubleshoots problems involving complex technical issues related to the design, development, and administration of critical applications.
- Works in conjunction with other specialists to ensure that customers are provided with a well-managed, high performing hosting environment that is tailored to customer needs.
- Writes and updates user documentation and provides information on new services.
Requirements
Conditions of Employment
- Citizenship Requirement: You must be a U.S. Citizen to be considered for this advertisement unless explicitly stated otherwise.
- Selective Service Registration: All applicants born male, on (or after) 12/31/1959, must be registered with the Selective Service System OR have an approved exemption. Visit www.SSS.gov for more info.
- FDA participates in e-Verify: All new hires must complete the I-9 form; this information will be processed through e-Verify to determine your employment eligibility. If a discrepancy arises, you must take affirmative steps to resolve the matter.
- Background Investigation Requirement: All employees must pass a security investigation. Failing to pass the background check may be grounds for removal or legal action. If hired, you may be subject to additional investigations at a later time.
- You must meet ALL requirements by the closing date of this announcement to be considered. Only education, experience, and qualifications attained by this date will be considered. You must continue to meet all requirements through the hiring process.
- Certification of Accuracy: All information concerning eligibility and qualification is subject to investigation and verification. False representation may be grounds for non-consideration, non-selection, or appropriate legal action.
- Direct Deposit: You will be required to have all federal salary payments electronically deposited into a bank account with a financial institution of your choice.
- Additional selections may be made from this vacancy, within the same geographical area, by other organizational elements from within FDA, through shared corporate recruiting activities.
Qualifications
The position of Information Technology Specialist falls under the 2210 occupational series. To qualify for this position at grade GS-13, you must meet all requirements by 11:59 pm EST on 10/03/2022.
Basic Requirements: Have Information Technology related experience, demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that they possess each of the following four competencies:
- Attention to Detail - is thorough when performing work and conscientious about attending to detail;
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services;
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and
- Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the above Basic Requirements, applicants must also meet the below Minimum Qualifications requirement to qualify at the GS-13 grade level.
APPLY ON USAJOBS BY 10/3!
USAJOBS - https://www.usajobs.gov/job/679664300
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate.