Field Services Network Engineer
Be the exception…
Technium is a rapidly growing cyber security company that has a strong reputation for providing quality service to our customers…We cannot do this without an amazing team! Our team is comprised of individuals who love what they do, which allows us to maintain a culture of achievement, excellent service, and strong relationships with customers and partners. The rule is to have a job; the exception is to love it. Are you ready to be the exception?
The Operations Field Engineer will work as an escalation engineer in Technium’s Managed Services Operations Team supporting our customer’s secure networks both remotely and onsite. This position will require a proactive engineer who works well in a team environment but can also work independently to rapidly identify and resolve issues in our customers' environments. In addition to excellent networking and security fundamentals, the candidate should also have experience in a variety of technologies such as switching, routing, and next generation firewalls.
Duties & Responsibilities:
- Acts as the primary onsite engineer for any scheduled onsite visit and for any tickets that may need an onsite point of view for corrective actions
- Leads break/fix activities, escalating problems to senior management and/or vendors as appropriate
- Responds to escalated network issues for our customer’s systems; facilitates advanced diagnosis and troubleshooting when necessary
- Responsible for preparing and implementing changes to the customer’s network infrastructure
- Resolving advanced support issues and mentoring the junior network engineering staff
- Daily support and maintenance of supporting technologies to maintain the infrastructure’s security posture
- Responsible for meeting customer’s contractual objectives, ensuring performance and uptime SLAs are met
- Perform capacity planning and be proactive in assessing and making recommendations for improvement
- Configure switches, routers, and next generation firewalls in complex IP networks: LAN, WAN, Wireless and VoIP
- Maintain up-to-date documentation for assigned customer networks
- Communicate effectively with clients, team members, and management staff
- This role will be part of our on-call rotation, including some night and weekend work as needed
Skills & Qualifications:
- 2-4 years of network/security implementation and support experience required
- Basic understanding of network routing and switching protocols required
- Experience with next generation firewall technology (Palo Alto, Check Point, Fortinet, etc.) required
- Certificates within network/security domain (CCNA, PCNSE, etc.) desirable
- Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Resourceful, with the ability to work independently
- Strong time management skills and attention to detail
- Ability to multi-task activities with shifting priorities
- Bachelor’s degree in Computer Science or Information Systems preferred