Junior IT Support Analyst - Contract
Providing support for a specific area of IT. Replace computers, update systems as needed, troubleshoot software problems, and assist with IT recycling events.
Key Activities
- Serve as the first point of contact for customers seeking computer replacements.
- Assist with the implementation, and ongoing support of new software and features.
- Modify configurations, utilities, software, etc. as needed.
- Ensure that asset information is reviewed and kept up to date.
- Assist in gathering hardware for recycling event
- Provide accurate information on IT products or services.
- Ensure all tickets, problems, changes, and/or configuration items are updated in ServiceNow.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Key Interfaces
- GfK IT Services teams
- Regional IT Head
- Global Service Desk
- Procurement
- Business (supporting all levels)
Required skills
- Knowledge of PC and laptop hardware
- Experience using Windows 10
- A basic understanding of network concepts
- Proactive and clear communication
- Customer focused and driven to provide a consistent high level of support
- Able to work under the instruction of more senior members of team
- Able to modify activities within own role as instructed by more senior members of team
Desirable skills
- Knowledge of Apple OS X and iOS
- Experience working in a global support environment
Typical Education and Work Experience required
- Less than 1 years experience working in an IT Support role.
- High school diploma or equivalent