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2023 Account Analyst - Revenue Summer Intern

A Day in the Life of an Account Analyst Intern

Account Analyst Interns work in our Revenue Accounting Operations group in Atlanta, GA and are responsible for the management of our accounts receivable. They serve as one of our customers’ main contacts and are an integral part of the Norfolk Southern business team. Interns are responsible for managing accounts receivables for customer accounts with combined receivables ranging from $10-$20M. They communicate with customer’s regularly for receivables management and revenue protection efforts and must demonstrate strong analytical thinking and problem-solving skills to resolve issues. Position responsibilities include but are not limited to:
  • Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
  • Build relationships through exceptional customer service.
  • Identify process improvements for billing and collections issues. Collaborate with other departments to test and implement enhancements.
  • Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
  • Interact with internal departments (such as Transportation and Marketing), as well as other railroads to research and resolve disputes.
  • Provide comprehensive updates to management team and related stakeholders regarding customers’ accounts.
  • Actively participate in own professional development as guided by management team.

What makes a successful Account Analyst Intern?

  • Self-starter committed to learn the intricacies of railroad operations
  • Critical thinker and problem solver
  • Strong communications skills, both verbal and written
  • Exceptional customer service skills
  • Ability to manage time, plan and prioritize work demands effectively
  • Positive and professional attitude 
The internship requires candidates be available to work full-time during regular business hours. Therefore, we are only accepting candidates enrolled part-time in classes that do not interfere with a typical business day schedule.
To help better understand some of what you'll experience, watch and learn more about our full-time Account Analyst role >


  • Pursuing a Bachelor’s/Master’s Degree
  • Preferred Degree Paths: Accounting, Economics, Finance, Marketing, Management, and other majors in a similar field of study will be considered
  • In depth knowledge and experience with Microsoft Office software
Freshman (27 or fewer credits) - $2,948/month
Sophomore (28 to 59 credits) - $3,293/ month
Junior (60 to 89 credits) - $3,553/month
Senior (90 or more credits) - $3,763/month
Graduate Student - $4,507/month
*Pay one time roundtrip mileage for out of area students.
*$375 bi-monthly housing stipend for out of area students (not prorated).

Work Conditions

Environment: Office
Hybrid - Two days (office); Three days (remote)
Fall semester – 12 weeks
Travel Required: 0-1 days per month

Company Overview

Norfolk Southern Corporation (NYSE: NSC) is a Fortune 300 organization and one of the nation’s premier transportation companies. Its Norfolk Southern Railway Company subsidiary operates approximately 19,500 route miles in 22 states and the District of Columbia, serves every major container port in the eastern United States, and provides efficient connections to other rail carriers. Norfolk Southern is a major transporter of industrial products, including chemicals, agriculture, and metals and construction materials. In addition, the railroad operates the most extensive intermodal network in the East and is a principal carrier of coal, automobiles, and automotive parts.
At Norfolk Southern, we believe in celebrating our individuality. By leveraging the unique backgrounds and viewpoints of our employees, we can create a culture of innovation, respect, and inclusion. We know that employees thrive in a workplace where differing viewpoints, ideas, and experiences are freely shared and valued. As such, we encourage all employees to contribute their distinctive skills and capabilities to our organization.
Equal employment opportunities are available to all applicants regardless of race, color, religion, age, sex, national origin, disability status, genetic information, veteran status, sexual orientation, and gender identity. Together, we power progress.