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Help Desk Analyst Co-op

The Help Desk Analyst Co-op troubleshoots and resolves issues related to operating systems, applications, hardware failures, printing problems, user accounts, etc. with exceptional interpersonal skills and a focus on building customer rapport and listening.


Essential Duties and Responsibilities (Includes but not limited to):
  • Field incoming support requests from end users via telephone and email, in a courteous manner.
  • Troubleshoot and resolve issues related to operating system, applications, hardware failures, printing problems, user accounts, etc.
  • Answer hardware and software general usage questions.
  • Build a rapport and elicit problem details from customers.
  • Document all pertinent end user information and nature of problem or issue; record the information in an online ticketing system.
  • Provide status information on open support requests.
  • Assign support requests (when required) to the appropriate support technician or analyst.
  • Escalate issues as needed.
  • Regular and reliable attendance in the office is required.


  • Full-time student pursuing an Associate's or Bachelor's degree in information technology, computer science or similar field required.
  • A student that has completed at least 24 college credit hours is preferred.
  • Knowledge of basic computer hardware, such as desktops, laptops, mobile devices and peripherals.
  • Experience with desktop operating systems such as Windows 7, Windows 8.1, Windows 10 and Macintosh OSX.
  • Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook and Skype for Business.
  • Exceptional interpersonal skills, with a focus on building customer rapport.
  • Strong written and oral communication skills.
  • Strong documentation skills.
The duration of this co-op is January to August, 7:30am - 4:00pm, Monday through Friday.
Housing Stipend Assistance Program available to those who qualify.
We are proud to be an Equal Opportunity Employer.
Company-paid background check required upon hire.