IT Support Technician
We are seeking an IT Support Technician to join our new Information Technology team. As our IT Support Technician you will diagnose, repair, and maintain hardware and software components. This individual will install and configure computer hardware and provide IT support for the organization. You will routinely interact with various departments and levels and listen to their technical needs and implement IT solutions. We are looking for someone with detailed knowledge of a variety of internet applications, networks, and operating systems.
We believe Running Changes Everything. If you believe that, too, we want to talk. With nearly 250 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a successful run, whether that’s introducing them to their new favorite running shoes, socks, or gear, or inviting them to our next training program run. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We run together to tackle a problem, reach a goal, get encouraged, and nurture our brand each day. We are in full pursuit to find hardworking people to join us on our quest and bring our core values to life.
The ideal candidate will possess phenomenal troubleshooting abilities, customer service, and attention to detail. This position is based out of our Fleet Feet Distribution Center located in Durham, NC.
- Receiving and processing all help desk requests for current employees and retail stores
- Supporting and maintaining hardware, software, and network equipment as necessary
- Participating in testing, configuration, and training of new technology
- Managing new hire setups, including ordering and configuration of equipment, email, and software installation
- Provide technology support for new hire orientations
- Other tasks and projects as assigned
- Minimum 2 years of experience in IT, preferably in desktop support environments
- Ability to implement, administer, and troubleshoot network infrastructure devices
- Understanding and creation of network diagrams and documentation for design and planning network communication systems
- Working knowledge of common hardware and operating systems
- Ability to effectively communicate about technology with employees who have a wide range of technical skills
- Eagerness to train and learn about new technology and systems
- Some travel as required to stores
Perks:
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- 401(k) Retirement Plan for all part and full-time employees (Age 21+) with 4% employer matching and immediate vesting (company-owned stores)
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
- Check out our Fleet Feet Benefits Guide for full-time employees averaging 30+ hours/week at company-owned stores
We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we prioritize diversity and inclusion in our hiring practices, our culture, and our engagement with the community. Learn more about our Diversity, Equity and Inclusion initiatives.
Additional Requirements: Position requires occasional moving around with light (1-10lbs.) carrying, lifting, pushing or pulling. The position needs to occasionally move about inside the office to access files, office equipment, etc. The position is mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent communication with team members and repetitive motion with the hands, wrists and/or fingers while constantly utilizing a computer. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.