Campus Concierge Assistant
Hiring for 2023-24 academic year ~
Position Description:
This position is responsible for the daily operation of the Campus Concierge in the Parkside Student Center. This service operation is open daily during the academic semester with some weekday evenings and weekends depending on events. Daily supervision by the Parkside Student Center Director.
Position Tasks and Corresponding NACE Career Readiness Competencies:
1. Critical Thinking and Problem Solving
a. Develop critical thinking and problem-solving skills by answering questions and giving directions regarding, and not limited to: events, campus services, programs, account management, lockers, and lost and found items.
b. Take photos for Identification Cards (Ranger Card).
c. Manage financial transactions with Point of Sale register.
d. Training includes but is not limited to: proficient and competent in hazard & bodily fluid clean up procedures, mandatory reporting, general fire and emergency protocol.
2. Oral and Written Communication
a. Interact and communicate effectively with students, staff, faculty, customers and the public via telephone, email and in person on a daily basis by answering their questions, listening to their concerns, and making appropriate referrals.
b. Enhance interpersonal skills by clearly explaining the benefits and uses of university resources.
c. Ability to track tasks on Excel spreadsheets.
d. Keep brochure racks up to date and organized so that resources are available for guests and be able to find easily.
3. Teamwork and Collaboration
a. Be able to work with both the Campus Concierge and Operation Associate teams and communicate work flow status and situations in the building.
b. Generate workload in an efficient and timely manner.
4. Digital Technology
a. Ability to use a Point of Sale device for purchases of tickets, dining plans, and account management, along with production of university identification cards in TruCredentials.
b. Ability to locate information and resources from the university website for guest inquiries.
5. Professionalism and Work Ethic
a. Positive attitude is a must along with willingness to learn, take responsibility and taking initiative.
b. Attendance at unit and campus trainings for both develop professional and personal skill development.
6. Global and Intercultural Fluency
a. Ability to successfully interact with a diverse guest population which includes students, faculty, staff and community guests.