Supervisory Document Automation Specialist (EMS), 663268600
- Serves as the Branch Chief for Equipment Management Solutions (EMS) integration with all Federal Government agencies on behalf of the Defense Logistics Agency (DLA).The position provides a senior focal point for the resolution of administrative issues and execution of EMS throughout assigned geographical area.
- Administration and execution of EMS includes but is not limited to the management and oversight of contract administration, billing, invoicing, workload planning, workload management, budget administration and customer service.
- Work closely with Document Services representatives, J8 Accounting Centers of Excellence (COE) and DLA Contracting representatives to discuss current and future EMS contractual, financial and administrative requirements.
- Represents Document Services on ad hoc and/or regularly scheduled Department of Defense (DoD) and Federal committees.
- Involved in business areas for which Document Services can provide document automation services used in conjunction with the EMS program.
- Keeps abreast of copier industry trends and new technology and Document Services implementation of these technologies in order to effectively deliver EMS.
- Recognize and provide internal and external customer support, address customer issues as they arise, and build confidence in Document Services products and services to customers.
- Maintain optimal customer loyalty to Document Services and ensure customer funding is in place for all EMS requirements.
- Recommends collaborative marketing, sales and customer service techniques in identifying agency-wide requirements that may be satisfied by one or more Document Services offices area of responsibility.
- Provide oversight of vendors in their performance by ensuring Contracting Officer Representative (COR) assignments.
- Ensure COR training is completed, ensuring the meeting of technical specifications, and work is completed on time and in accordance with the terms and conditions of the contract.