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Supervisory Document Automation Specialist (EMS), 663268600

  • Serves as the Branch Chief for Equipment Management Solutions (EMS) integration with all Federal Government agencies on behalf of the Defense Logistics Agency (DLA).The position provides a senior focal point for the resolution of administrative issues and execution of EMS throughout assigned geographical area.
  • Administration and execution of EMS includes but is not limited to the management and oversight of contract administration, billing, invoicing, workload planning, workload management, budget administration and customer service.
  • Work closely with Document Services representatives, J8 Accounting Centers of Excellence (COE) and DLA Contracting representatives to discuss current and future EMS contractual, financial and administrative requirements.
  • Represents Document Services on ad hoc and/or regularly scheduled Department of Defense (DoD) and Federal committees.
  • Involved in business areas for which Document Services can provide document automation services used in conjunction with the EMS program.
  • Keeps abreast of copier industry trends and new technology and Document Services implementation of these technologies in order to effectively deliver EMS.
  • Recognize and provide internal and external customer support, address customer issues as they arise, and build confidence in Document Services products and services to customers.
  • Maintain optimal customer loyalty to Document Services and ensure customer funding is in place for all EMS requirements.
  • Recommends collaborative marketing, sales and customer service techniques in identifying agency-wide requirements that may be satisfied by one or more Document Services offices area of responsibility.
  • Provide oversight of vendors in their performance by ensuring Contracting Officer Representative (COR) assignments.
  • Ensure COR training is completed, ensuring the meeting of technical specifications, and work is completed on time and in accordance with the terms and conditions of the contract.