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Policy, Performance & Research Analyst (QI/Compliance Analyst)

Policy, Performance & Research Analyst (QI/Compliance Analyst)

Job ID: 106401

Location: Oregon City, Oregon

Full/Part Time: Full Time



Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve.

That's the Clackamas County SPIRIT.

This Job Posting closes at 11:59 p.m. on Monday, July 18, 2022.

Annual Pay Range: $72,794.91- $92,165.13

Hourly Pay Range: $34.997553- $44.310159

• The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on 7/1/22.
• Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

In addition to competitive wages, Clackamas County offers an attractive benefits package for employees in regular status positions. Employees are eligible for most benefits, including medical & dental, the first of the month following date of hire.

This is a full time County position represented by the Employees' Association. Employees are eligible for most benefits, including medical & dental, the first of the month following date of hire.

Clackamas County is looking for an individual that is process-oriented and passionate about continuous quality improvement and program integrity. As a Policy, Performance & Research Analyst for the Behavioral Health Division's Quality Management Team, the individual will focus on internal and external compliance as well as quality improvement efforts aligned with State, County and Coordinated Care Organization (Medicaid) contractual language. The individual will join a team committed to always learning, to clarify what we do not understand and to value diversity in thoughts and ideas, by seeking contrary or unpopular positions in order to maximize our creativity as a team.

The Behavioral Health Division has contracts with the State and Coordinated Care Organizations. The Division is both a service provider and a purchaser of services from local area behavioral health providers. As a result of this dual role, oversight of internal program teams and external providers is necessary for contract compliance.

The Policy, Performance & Research Analyst will participate in the development and monitoring of policies and procedures needed to effectively manage the delivery of services, as well as assist in the preparation of Division audits, develop corrective action plans and provide technical assistance as a subject matter expert to managers and supervisors to implement corrective action plans.

Required Minimum Qualifications/ Transferrable Skills:*

Per the Oregon Health Authority, ( & ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.

• A minimum of four (4) years of relevant experience which may include monitoring, analyzing and recommending modifications to administrative, operational, quality/process improvement and/or fiscal procedures and systems
Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) at the time of hire

A Qualified Mental Health Associate (QMHA) means a person delivering services under the direct supervision of a Qualified Mental Health Profession (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee:

(a) Bachelor's degree in a behavioral sciences field; or

(b) A combination of at least three years relevant work, education, training or experience.

Additionally, QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an ISSP.

• At least one (1) year of experience monitoring compliance with federal Medicaid rules, Oregon Administrative Rules (OARs), and Oregon Revised Statutes (ORS) as they apply to health care providers and practitioners
• At least one (1) year of experience with quality management activities, such as developing and monitoring performance measures and quality indicators, completing chart audits, reviewing personnel records for compliance, and/or developing required trainings
• Ability to manage difficult, sensitive and confidential situations with integrity and professionalism
• Experience and ability to communicate effectively with people of diverse backgrounds, skill sets, and personalities
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment.

Preferred Special Qualifications/ Transferrable Skills:*

• Qualified Mental Health Professional (QMHP) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO)
• At least one (1) year experience tracking and managing a customer grievance and complaint system in a health care setting
• Experience working with Electronic Healthcare Records
• Intermediate proficiency in Microsoft Software Applications, such as MS Word and MS Excel
• Experience in developing and maintaining documentation and/or policies and procedures
• Knowledge and implementation of the Office of Inspector General's compliance program elements

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.


• Coordinates and conducts audits of internal program teams and contracted providers. May include the development and implementation of compliance program protocols and procedures, organizing and documenting findings of compliance reviews, preparing comprehensive reports that include identified problems, recommended solutions and corrective actions.
• Assists in the preparation of Division audits and prepares corrective action plans in response to audit findings. Provides technical assistance to managers and supervisors in implementing corrective action plans.
• Participates as a member of the Division's Quality Assurance Committee, Audit work group and policy management work group.
• Receives, investigates, resolves and tracks informal complaints, formal grievances and system related quality of care concerns.
• Participates in Division's assessment of the fraud, waste and abuse program and risk evaluation on internal procedures as part of the annual Compliance Plan evaluation.
• Reviews and analyzes federal and state rules and regulations and contracts to determine the impact on Division. Provides support to management on issues related to contractual and regulatory compliance, and conducts research on an ad hoc basis to answer specific compliance questions for internal stakeholders and team members.
• Reviews and develops policies aligned with federal, state and local rules and regulations. Recommends changes to procedures.

Thorough knowledge of: Principles and practices of public administration, personnel management, organizational processes and design, budget preparation and administration techniques; legislative processes and local government operation; government accounting practices; techniques of contract and grant preparation and administration; office methods and procedures; quantitative analysis and statistical research methods, techniques and procedures; English grammar and composition; applicable federal, state and local statutes, regulations and rules; principles of public and community relations.

Skill to: Communicate effectively, both orally and in writing; supervise or coordinate the work of professional staff; evaluate and develop improvements in operations, policies, procedures and methods; plan and conduct research projects; analyze issues and problems from multiple perspectives; identify alternative solutions and recommend appropriate action; prepare clear and concise reports; evaluate budget and grant proposals, establish and maintain effective working relationships with State and local elected officials, lobbyists, County employees and the public.

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off).

• Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.
• This position is eligible for hybrid on-site/telework subject to the and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County.

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 400,000 citizens.


The Clackamas County Behavioral Health Division strives to provide excellent mental health and addictions services to Clackamas County residents who receive Medicaid and Medicare, or who may be uninsured. We offer services through partner providers located throughout the county. We also offer direct service through our Crisis Services programs.

Behavioral Health is a Division of the Health, Housing, and Human Services (H3S) Department.

Clackamas County only accepts online applications.

Help With Your Application:

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).



Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States.


Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

To apply, visit

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