Customer Account Manager (Southfield)
At Edge Logistics, we deliver superior transportation management solutions to our customers through efficiency, technology and innovation. We are a Chicago-based freight brokerage company founded in 2014 in the back of a double wide trailer in a parking lot along the banks of East River in Brooklyn, NY. What was once a 5-person team has now become a technology driven and forward thinking organization with offices in Chicago, Detroit, Colombia South America, and now Phoenix!
We are seeking highly motivated, hard working, and intelligent individuals to join our customer operations team. As a company that comes from humble beginnings, we are extremely proud of the growth we have seen over the last 8 years. Edge received the Freight Tech 100 award in 2020 & 2021 and has been consistently recognized in several credible publications such as Crain’s Chicago’s Fastest Growing Companies, Inc 5000 Fastest Growing Companies for four consecutive years, and Inc 5000 Midwest Regionals.
The Account Manager position is customer facing, an essential part of day-to-day operations, and ensures the business Edge commits to is growing and executed at the highest levels.
Benefits
- Health, dental, and vision insurance
- 401K matching
- Free and confidential professional coaching
- Free snacks and drinks
- Employee events (happy hours, summer softball league, holiday party, etc.)
Responsibilities
- Effectively manage a customer portfolio and lead day-to-day operations
- In conjunction with sales rep, directly responsible for growth of partnership with ownership in relationship building, service metrics, spot quoting, growth & strategy
- Assist in operations ensuring all loads are built, scheduled, and executed from tender through payment with high attention to detail
- Help outline and coach operations rep responsibilities to ensure external success
- Leverage freight market knowledge and resources to bid and respond to daily adhoc spot freight
- Build strong relationships with all customer and facility contacts driving ease of working with Edge & partnership growth
- Manage email traffic to ensure prompt response and constant re-prioritization of day-to-day needs
- Collaborate with carrier sales department to ensure freight is booked and serviced while maintaining core profitability targets
- Take ownership of driving operational improvements for overall team execution
Qualifications
- Bachelors’ Degree: Business, Sales/Marketing, Communication preferred
- 1-2 years in 3PL brokerage operations or account management
- Problem solving, effective communication, collaboration, continuous improvement
- Strong ability to multitask and manage time effectively
- Positive attitude and desire to grow as an individual each and every day
- Skilled with Microsoft suite
What we offer:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
In addition to the competitive wages and benefits, we provide the opportunity to become an integral part of the continued growth of our organization. We hire only the best and the brightest; if you consider yourself to be capable of becoming the best Account Manager, apply today and start Livin’ on the Edge!