Account Services Coordinator

Major Responsibilities:

* Process, input & track all new orders and reorders for customers into the first cost computer system. Constant maintenance of all customers orders such as : shoe details, x/f dates, increase quantity, decrease quantity, multiple split orders, customer requirements, UPC labels, special carton markings & case packs, etc.

* Constant communication with our China offices regarding order details, updates, customer guidelines/procedures, special pattern details, samples, proformas, letter of credits and shipping information.

* Work with Pricing/Sourcing, Product Development, Sales and Technical for new pattern placement detail & price information for status of commitment and deadlines.

* Request, track & distribute all customer confirmation samples, ad and test samples. Work with Topline Technical and Customer to communicate customer comments and meet all deadlines for approval comment and material ordering.

* Constant communication with customers/buyers/salesmen regarding order details & status, customer guidelines, labels, packing, letter of credits, confirmation samples, updates, delays, shipping, miscellaneous problems & special projects.

* Use customer manuals, email updates and website to insure all customer guidelines and requirements are being followed and communicated to China offices and factories.

* Process & send proforma invoices for all customers. Follow up on L/C, payment and or price discrepancy issues.

 

Requirements:

(1) Education: BA/BS degree or equivalent work experience in related customer service .

 

(2) Experience: At least 3-5 years of customer service/account management experience. Purchasing, production and or distribution experience in fashion industry highly desirable.

 

(3) Training: Excellent communication and organizational skills. Detail oriented, exceptional follow up skills. Computer knowledge in E-mail, data entry, MS Word and Excel.