Customer Marketing & Support Intern
Editorial Projects in Education, Inc. (EPE), the publisher of Education Week, is looking for an engaging, proactive, organized, and consistent Customer Marketing & Support Intern to join the Marketing Team immediately for Summer, Fall, and Winter 2022.
About Education Week
Education Week (www.edweek.org), America’s most trusted source of K-12 education news, analysis, and opinion, is a digital-first news operation with a 40-year track record in print and online journalism that is dedicated to raising the level of awareness and understanding among professionals and the public of important issues in American education.
Education Week’s parent company, Editorial Projects in Education (EPE), is a non-profit media organization that serves the nation’s K-12 district leaders, educators, policymakers, researchers, marketers and other influencers with informed, independent, and highly respected journalism and research, with the goal of improving U.S. K-12 education.
Job Summary
Learn more about the dynamic business and marketing sides of media. The Customer Marketing & Support Internship offers an ambitious current student or recent graduate the opportunity to gain hands-on experience supporting group subscription account management, customer success, communications, and engagement marketing.
The individual in this role can expect to gain exposure to sophisticated retention and customer marketing techniques; use leading business intelligence platforms including Salesforce; and support the growth of a new organizational function.
The candidate will walk away with knowledge and experience that is transferable to multiple customer service and success, marketing, and account management roles.
Ideal candidates will have a basic knowledge of and/or interest in the field(s) of Business, Communications, Social Science, Marketing, and/or Journalism and possess an eagerness to further the mission of Education Week. Preference will be given to candidates who can begin immediately and work a minimum of six months, approximately 25 hours a week, remotely. Preference is also given to local candidates who would like to work from the office occasionally. This is paid position.
Responsibilities
Assist in diverse customer service efforts including but not limited to: responding to customer concerns, updating accounts on subscription platforms, compiling trends and identifying points of friction based on customer inquiries, reaching out to customers throughout the subscription lifecycle, preparing marketing and engagement collateral, proofreading, completing audits of customer data across platforms, etc.
- Listen to customers’ questions and concerns and provide answers and responses while reviewing and updating customer accounts.
- Communicate in a cooperative and professional manner.
- Participate in relevant Education Week meetings.
- Perform administrative tasks to support the Customer Success Manager and group subscription sales and marketing teams.
Qualifications
- Bachelor’s Degree, or in process of obtaining a degree
- Proficiency in Microsoft Office preferred
- Strong writing and editing skills
- Strong interpersonal and customer support skills
- Demonstrate strong creative problem-solving skills and embody a solution-oriented attitude
- Can multitask and prioritize activities based on customer needs
- Ability to answer customer inquiries quickly and professionally
- Exhibits attentiveness and patience
- Self-motivated, productive, and independent
- Brings a positive attitude to each day
Benefits and Perks
Education Week is a vibrant workplace that is conveniently located in the heart of downtown Bethesda, MD right outside of Washington, DC. We value innovation, leadership, and forward-thinking, and provide a friendly, intellectual, challenging work environment where employees can thrive and grow professionally.
Education Week is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, skin color, ethnicity, religion, gender, sexual orientation, national origin, disability, age, marital status, military status, pregnancy, or parenthood. EdWeek is committed to maintaining a diverse and multicultural working environment.
Due to the COVID-19 pandemic, most of our staff is still working remotely.
Education Week will not be able to sponsor applicants for work visas.