Volunteer Experience Ambassador (Temp/Summer)

IMPORTANT: Applicants must apply directly on our ADP website to complete their application.  

• Facilitate a best-in-class volunteer experience by upholding a high standard of customer service
• Greet individual and group volunteers, helping create a great first impression as they prepare for their volunteer shift
• Address a fluid environment in a positive, highly flexible, solutions-oriented manner
• Improvise in response to the unpredictable nature of a volunteer workforce
• Speak in front of large groups of volunteers daily
• Communicate the Second Harvest Heartland story, mission, and impact to volunteer groups during each shift
• Adjust talking points and key messages accordingly as directed by other internal teams such as operations, communications or development
• Utilize digital content to enhance the volunteer experience during each shift
• Solicit financial donations and repeat visits from volunteers at the end of their shift
• Orient and train volunteers on packing food products, including food & physical safety and quality procedures
• Participate in daily team meetings, team training, and all-staff events
• Monitor and effectively utilize the volunteer management database system as a core business tool
• Collaborate daily with the sourcing and operations teams

• Fulfill the obligations of the Prerequisite and Food Safety Programs by participating in annual training and education, daily upkeep of assigned documents, and practicing food safety using SOPs and GMPs in managing the daily volunteer production.
• Train and oversee volunteers to repack/rework in ways that promote food safety, personnel safety, and productivity
• Ensure that the workstations are set up, tested, and ready for a constant flow of products without unnecessary stoppage
• Lead the clean-up of packing areas, preparation of food product containers, and packing materials for the next volunteer group
• Set up, manage, and clean-up projects by completing production logs, replenishing supplies, removing empty or completed pallets, compacting garbage/cardboard, etc
• Follow food safety and safety regulations relating to OSHA, AIB, USDA, and other company-related regulations
• Utilize designated computerized inventory programs and equipment to efficiently support the distribution center systems
• Weigh, record, and document product for inventory adjustments and traceability purposes
• Monitor equipment and maintain daily upkeep of pallet jacks, forklift, tape system, conveyor system, label printer, etc
• Handle food safely and complete ServSafe Food Handler certification within the first 1 month of employment. Maintain Food Safety and Forklift Certification
• Perform other duties as assigned to ensure smooth operation
• Serve as an Emergency Responder and complete company-sponsored training

• Lead by example, serving as the public face of Second Harvest Heartland
• Proactively and positively manage issues with volunteers as they arise
• Set an example of professionalism in behavior and in outstanding reliability
• Interact with volunteers, always maintaining a respectful and safe work area
• Set an example for others by promoting safety practices in all-volunteer areas and throughout the warehouse
• Train, motivate and monitor up to 100-person volunteer groups per shift in proper box packing and other tasks needed to transform bulk food to retailed packaged goods for distribution
• Promote team culture in all working relationships with co-workers

• Minimum of high school diploma or equivalent; preference is given for some post-secondary education
• Strong public speaking abilities and outgoing personality important
• A high degree of cultural competency
• Flexibility, adaptability, and problem-solving abilities
• Previous work experience in customer service, hospitality or retail environment
• Ability to operate a forklift and/or hand jack preferred, but not required. Training will be provided