IT User Adoption Specialist
OPENING DATE: 05/13/22
CLOSING DATE: 05/27/22 11:59 PM Central Time
JOB TYPE: Full-time
LOCATION: Downtown Minneapolis, Minnesota
DEPARTMENT: Information Technology
THE POSITION
Hennepin County's Information Technology (IT) department is seeking an IT User Adoption Specialist. The User Adoption Specialist will work within the Service Management Office and is accountable for designing and developing adoption processes and programs for technologies to the environment. This individual will partner with the Strategy Planning team, Release Manager, Training, Communications, and key customers to translate business and technical requirements and assist in delivering well-defined training, communication plans, technical writing, and adoption solutions. As part of our team, this position will utilize various methodologies and models to execute internal and enterprise projects.
Location and hours:
This position is remote. Remote workers may be required to come on-site an average of 0 to 12 days a year for work meetings, trainings, or for any other reasons that their supervisor may deem necessary (may include additional days for onboarding and new employee training). Supervisors will provide as much advance notice as practicable. Work hours will be Monday through Friday between 8 a.m. – 4:30 p.m., with flexibility. While this position is designated as remote, based on current requirements hires must reside in Minnesota or Wisconsin.
New employees who are hired into remote or hybrid positions between January 2, 2022 to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.
About the position type:
This is a full-time, benefit earning position.
This position is internally classified as a level II – Information Technology (IT) Analyst.
Click here to view the job classification specification.
Once an employee reaches the maximum of the salary range, they may be eligible to receive an additional cash merit of up to $1,815.05 that can be earned annually based on performance.
Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office, or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.
In this position, you will:
- Design and deliver programs that drive end-user technology adoption and usage.
- Define strategy for when and how to communicate with end-users during every phase of the project lifecycle.
- Create communication plans and user adoption solutions for technologies and strategies for the IT Service Management Office and internal IT projects.
- Coordinate with the IT Technical Training Team to define and implement project and long-term training plans.
- Manage end user programs (Brainstorm QuickHelp) and employee technical champion groups to encourage staff adoption of new tools and concepts.
- Develop organizational change management plans including translating and documenting technical specifications, sponsor roadmaps, coaching plans, resistance management plans, and training plans for enterprise solutions.
- Analyze the technology workflows and needs of the current users and match the benefits of new applications for the organization and individual users.
Need to have:
- One of the following:
- Bachelor's degree or higher in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and two years or more of IT experience.
- Associate/vocational/technical degree in computer science, management information systems (MIS), information technology or an approved information technology field related to the position and four years or more of IT experience.
- Completion of five college/vocational technical technology courses and four years or more of IT experience.
- Completion of approved IT Hennepin County internship and four years or more of IT experience.
- Six years or more of IT experience.
- Certification in or ability to obtain certification within 6 months of hire in ITIL Foundations or other related certification as approved by management.
Nice to have:
- Experience:
- Creating strategic communication plans and/or organizational change management plans.
- Identifying new and creative ways to drive customer technology adoption and usage.
- With executive leadership sponsorship plans and roadmaps.
- Managing adoption, mitigating churn, and/or driving expansion opportunities across the entire project lifecycle.
- With strategic communication plans including end-user and project communications.
- In end-user technical education.
- Advanced experience with Microsoft 365 applications.
- Advanced technical writing and communication skills.
- Certified in organizational change management.
- Ability to:
- Adapt to changing organizational and operational needs.
- Influence other team members while understanding their point of views.
- Work across organizational boundaries to help lead and influence change.
- Interface with a cross-section of employee groups, including executive leadership.
About the department:
Technology is the foundation of our work – and the work of every county employee. The Information Technology department is here to help our employees work smarter, faster and better. They are made up of 6 divisions: business solutions, enterprise architecture, enterprise development, finance and support services, operations, and special projects.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals -- that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at www.hennepin.us/employees.
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience. Final candidates will be required to complete a background check.